Compare-at prices do not show in live store
If your Compare-at prices aren’t showing on your live store, here’s how to identify and fix the issue.
Verify product data 🛒
Ensure that your products have valid Compare-at prices entered in the admin.
🛠️ Steps to check:
Go to Shopify Admin > Products.
Select a product and verify that the Compare-at price is higher than the Price. Save your changes and refresh your live store.
Check Shopify Markets settings 🌍
Shopify allows merchants to hide Compare-at prices for European Economic Area (EEA) customers, , due to compliance with legal directives.
🛠️ Steps to verify:
Go to Settings > Markets in your Shopify Admin.
Navigate to Preferences > Pricing.
Disable the option Compare-at price hiding.
Note: If this option is enabled, Compare-at prices will not display for customers in that region.
👉 For more details, refer to the official Shopify article: European Price Indication Directive
💡 Still Stuck?
If the issue persists after following these steps, our support team is here to help!
👉 Reach out to us via in-app live chat or email at happytohelp@foxcom.com.
We’ll assist you in resolving the issue quickly. 🚀
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