# How do I report an issue? We strive to make the Foxify efficient. If you encounter a technical issue, please report it so we can resolve it for you. Follow the steps below to ensure your report is informative and actionable. ## Report a billing issue Before contacting us about billing, ensure you **understand how Shopify App charges work**, as Foxify follows Shopify's billing system. Learn more about [Shopify App charges](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps). When reaching out, please include: * **Description of the issue:** For example, unexpected charges, incorrect plan, or cancellation concerns. * **Relevant screenshots:** Attach screenshots of your billing statement or other relevant details. ## Report a technical issue To develop and verify a fix, we need to recreate the issue on our end. Therefore, providing us with detailed steps to reproduce the bug is critical for this process. **You can speed up this process by including these key details in your report** (if applicable)**:** * **Issue description**: What went wrong? What were you expecting to happen, and what happened instead? * **Screenshots or videos**: Show us exactly what’s happening (e.g, an error message you received). * **Any output from the Console in the Web Inspector:** * In Chrome, press `Ctrl + Shift + I` (Windows) or `Cmd + Option + I` (Mac) > click the **Console** tab. * In Safari, press `Cmd + Option + I` or use **Develop > Show Web Inspector**. * In Firefox, press `Ctrl + Shift + I` (Windows) or `Cmd + Option + I` (Mac) > click the **Console** tab. * **Device and browser info**: Tell us what you’re using (e.g., Chrome on Windows). * **The published page's URL** (if it’s a live site issue). **Once you have this information, contact us via the in-app live chat.** We'll get back to you as soon as we can. By reporting bugs, you’re helping to make Foxify better for everyone. Thank you for contributing to the improvement of our app! We're always here to help.