# How to report an issue

We strive to make the Foxify Page Builder app efficient. If you encounter a technical issue, please report it so we can resolve it for you.

{% hint style="info" %}
Please contact us via in-app live chat :speech\_balloon:,  or via email at *<happytohelp@foxecom.com>*.
{% endhint %}

Follow the steps below to ensure your report is informative and actionable.

***

## Report a billing issue

{% hint style="warning" %}
Before contacting us about billing, ensure you **understand how Shopify App charges work**, as Foxify follows Shopify's billing system.

👉 Learn more about [Shopify App charges](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps).
{% endhint %}

When reaching out, please include:

* **Description of the issue:** For example, unexpected charges, incorrect plan, or cancellation concerns.
* **Relevant screenshots:** Attach screenshots of your billing statement or other relevant details.

***

## Report a technical issue

**To develop and verify a fix, we need to recreate the issue on our end.**&#x20;

**Therefore, providing us with detailed steps to reproduce the bug is critical for this process.**

{% hint style="success" %}
**You can speed up this process by including these key details in your report** (if applicable)**:**

* **Issue description**: What went wrong? What were you expecting to happen, and what happened instead?
* **Screenshots or videos**: Show us exactly what’s happening (e.g, an error message you received)
* **Any output from the Console in the Web Inspector:**
  * In Chrome, press `Ctrl + Shift + I` (Windows) or `Cmd + Option + I` (Mac) > click the **Console** tab.
  * In Safari, press `Cmd + Option + I` or use **Develop > Show Web Inspector**.
  * In Firefox, press `Ctrl + Shift + I` (Windows) or `Cmd + Option + I` (Mac) > click the **Console** tab.
* **Device and browser info**: Tell us what you’re using (e.g., Chrome on Windows).
* **The published page's URL** (if it’s a live site issue).
  {% endhint %}

{% hint style="info" %}
By reporting bugs, you’re helping to make Foxify better for everyone.&#x20;

Thank you for contributing to the improvement of our app! We're always here to help. :pray:
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.foxecom.com/foxify-app/faqs-and-troubleshooting/faqs/how-to-report-an-issue.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.