# How to report an issue

We strive to make the Foxify Page Builder app efficient. If you encounter a technical issue, please report it so we can resolve it for you.

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Please contact us via in-app live chat :speech\_balloon:,  or via email at *<happytohelp@foxecom.com>*.
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Follow the steps below to ensure your report is informative and actionable.

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## Report a billing issue

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Before contacting us about billing, ensure you **understand how Shopify App charges work**, as Foxify follows Shopify's billing system.

👉 Learn more about [Shopify App charges](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps).
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When reaching out, please include:

* **Description of the issue:** For example, unexpected charges, incorrect plan, or cancellation concerns.
* **Relevant screenshots:** Attach screenshots of your billing statement or other relevant details.

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## Report a technical issue

**To develop and verify a fix, we need to recreate the issue on our end.**&#x20;

**Therefore, providing us with detailed steps to reproduce the bug is critical for this process.**

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**You can speed up this process by including these key details in your report** (if applicable)**:**

* **Issue description**: What went wrong? What were you expecting to happen, and what happened instead?
* **Screenshots or videos**: Show us exactly what’s happening (e.g, an error message you received)
* **Any output from the Console in the Web Inspector:**
  * In Chrome, press `Ctrl + Shift + I` (Windows) or `Cmd + Option + I` (Mac) > click the **Console** tab.
  * In Safari, press `Cmd + Option + I` or use **Develop > Show Web Inspector**.
  * In Firefox, press `Ctrl + Shift + I` (Windows) or `Cmd + Option + I` (Mac) > click the **Console** tab.
* **Device and browser info**: Tell us what you’re using (e.g., Chrome on Windows).
* **The published page's URL** (if it’s a live site issue).
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By reporting bugs, you’re helping to make Foxify better for everyone.&#x20;

Thank you for contributing to the improvement of our app! We're always here to help. :pray:
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