How to report an issue

The more details you provide, the faster we can help!

We strive to make the Foxify Page Builder app efficient. If you encounter a technical issue, please report it so we can resolve it for you.

Please contact us via in-app live chat 💬, or via email at [email protected].

Follow the steps below to ensure your report is informative and actionable.

Report a billing issue

Before contacting us about billing, ensure you understand how Shopify App charges work, as Foxify follows Shopify's billing system.

👉 Learn more about Shopify App charges.

When reaching out, please include:

Description of the issue: For example, unexpected charges, incorrect plan, or cancellation concerns.
Relevant screenshots: Attach screenshots of your billing statement or other relevant details.

To develop and verify a fix, we need to recreate the issue on our end.

Therefore, providing us with detailed steps to reproduce the bug is critical for this process.

You can speed up this process by including these key details in your report (if applicable):

Issue description: What went wrong? What were you expecting to happen, and what happened instead?
Screenshots or videos: Show us exactly what’s happening (e.g, an error message you received)
Any output from the Console in the Web Inspector:
- In Chrome, press Ctrl + Shift + I (Windows) or Cmd + Option + I (Mac) > click the Console tab.
- In Safari, press Cmd + Option + I or use Develop > Show Web Inspector.
- In Firefox, press Ctrl + Shift + I (Windows) or Cmd + Option + I (Mac) > click the Console tab.
Device and browser info: Tell us what you’re using (e.g., Chrome on Windows).
The published page's URL (if it’s a live site issue).

By reporting bugs, you’re helping to make Foxify better for everyone.

Thank you for contributing to the improvement of our app! We're always here to help. 🙏

Last updated 5 months ago