Contact form

The Contact form section helps you stay connected with your customers effortlessly. Whether they have questions, feedback, or support requests, this form makes it simple for them to reach out. 📩

How to add a Contact form section to your Shopify store

How to edit a Contact form section

The form comes with default fields: Name, Email, Phone - which cannot be deleted.

Among them, the Email field is required for customers to fill in.

In addition to the default fields, you can add custom fields to gather extra information or a sidebar next to the form.

Custom field

For each of the custom fields, you can customize the following elements to improve the user experience:

• Field type: Select the supported format for the field input.

  • Text: For short responses like names, subjects, etc.

  • Textarea: Ideal for collecting longer responses, such as inquiries or detailed feedback.

  • Phone: Collect customers' phone numbers for contact purposes.

  • Select (dropdown list): Allow customers to choose one from predefined options.

  If you select this field type, add the options below. Separate them by commas.

  

  • Checkbox: For consent agreements, terms acceptance, or opt-ins.

  If you select this field type, define values for the checked option and unchecked option.

  

  • Radio: Let the customer select a single option from a set of predefined choices.

  If you select this field type, add the options below. Separate them by commas.

  

Sidebar

You can add a Sidebar to your contact form to provide additional information such as business hours, contact details, and store locations.

• Position: Choose whether the sidebar should appear (on the left or right side of the form).

• Content: Add the sidebar content to show customers what is it about.

• Icon with text: You can add up to 3 icon with text items to the sidebar.

• Button: Add a button with a custom link at the end of the sidebar.