MINIMOG theme
Try Minimog freeResourcesOther solutions
  • What is Minimog theme?
  • Changelog
  • Refund policy
  • Support policy
  • Terms of Service
  • Getting started
    • Install Minimog theme
      • Install Minimog in 1-click fast way
      • Install Minimog manually
    • Add Custom code/ CSS correctly
    • Integrate Shopify Review apps
    • Mega menu
    • Theme license
      • Activate license
      • Extend/ Renew Theme Support
      • Transfer license
    • Update Minimog theme
    • FoxHome
  • Build for success series
    • Home page for Fashion stores like SKIMS 🔥
  • Page's global sections
    • Announcement bar
    • Age verifier pop-up
    • Header
    • Footer
    • Mobile sticky bar
    • Scaling logo
  • Theme sections
    • Before/ After image slider
    • Blog posts
    • Brand list
    • Cascading collection
    • Cascading product
    • Collapsible tabs
    • Collection image showcase
    • Collection showcase
    • Collage tab
    • Collection list
    • Collection tab
    • Countdown timer
    • Custom content
    • Favorite product slider
    • Featured collection
    • Featured product
    • Featured promotion
    • Featured products slider
    • Gallery images 🔥
    • Google Maps
    • Hotspot image
    • Instagram
    • Image with slider
    • Image cards
    • Image with text overlay
    • Image with text
    • Lookbook
    • Multiple image with text 🔥
    • Newsletter
    • Press
    • Product bundles
    • Product tabs
    • Product list banner
    • Promotion banner
    • Promotion countdown timer 🔥
    • Recently viewed products
    • Rich text
    • Scrolling promotion
    • Slideshow
    • Testimonials
    • Video
    • Video hero
  • Theme settings
    • General settings
    • Layout settings
    • Additional pages
    • Advanced
    • Animations
    • Article card
    • Badges
    • Cart settings
    • Checkout
    • Colors & Color schemes
    • Currency format
    • Drawer & pop-up
    • GDPR settings
    • Intergrated apps
    • Integration
    • Product card
    • Product inventory
    • Product options design
    • Product options swatches
    • Social sharing
    • Search
    • Section
    • Store contact
    • Typography
  • Collections & Products
    • Product page
      • Custom product templates
      • Product template
      • Page sections
        • Breadcrumb
        • Product information
        • Product information tabs
        • Product recommedations
      • Product description
    • Collection page
      • Collection template
      • Collection sections
        • Collection banner
        • Product listing
  • Other pages
    • 404 page
    • Blogs
    • Blog posts
    • Cart & Checkout
    • Password
    • Customize password page
  • FAQS
    • Generic
      • Add a Cookie Banner
      • Add a gift wrap option to my cart
      • Add/ Remove Social icons on footer
      • Customize search results
      • Hide sections on mobile/ desktop view
      • JavaScript events for developers
      • Set up an Age Verifier Pop-up
      • Show Payment icons on the Footer
      • Sticky header when scrolling
    • Collection page
      • Add custom badges to my product card
      • Change the default product order in collection
      • Move the collection description to under the product listing
      • Set up Filters for the collection pages
    • Product page
      • Add recipient fields to my gift card product
      • Remove the tax-included information in product page
      • Set up Local Pickup option
    • Shopify functions
      • Does Minimog support Section groups?
      • Migrate data in the Section groups supported version
    • Foxify freebie code - All you need to know
  • TROUBLESHOOTING
    • Can't upload my Minimog theme to Shopify
    • Contact form submissions not found
    • Currency format display
    • FoxKit features are duplicated
    • FoxKit stops working
    • Missing images when installing demos
    • Translation missing issue
    • Translation apps incompatibility
    • Why is my activated Show Account Icon option not showing?
    • I can't install FoxKit on March 2023
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On this page
  • View contact form submissions
  • What to do if you don't receive the submissions of the contact form?
  1. TROUBLESHOOTING

Contact form submissions not found

PreviousCan't upload my Minimog theme to ShopifyNextCurrency format display

Last updated 1 year ago

You can add a contact page to your store to let customers get in touch with you.

View contact form submissions

If you want to use another email address, then you can use a free online service to create a custom contact form to embed on your contact page.

What to do if you don't receive the submissions of the contact form?

There are a few things you can do to troubleshoot the problem:

  1. Check that the sender email address you have entered in your Shopify admin settings > Notifications is correct.

  1. Check your SPAM folder to make sure the emails from the contact form are not getting marked as spam.

  2. Check your email server settings and also your hosting provider settings to see if there is any filter or restriction set that is blocking the email.

  3. Check if the same issue happens when submitting the contact form on Shopify's Default theme Dawn.

If none of these steps work, it might be a good idea to reach out to Shopify support for further assistance.

Your contact form sends all submissions to the sender email address of your store. You can change the sender email address in the settings page of your Shopify admin.

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