Extend/ Renew Theme Support

Having support for your purchased theme means that FoxEcom team will be available to you to resolve any potential issues buyers have in using the item.

#What are my Item Support options?

The support options available to you depend on when you make the support purchase.

• A support upgrade is 6 months of additional support that can be purchased at the time of buying the item.
• A support extension is 6 months of support that can be purchased any time after the initial purchase of the item, as long as the current support period hasn’t expired.
• A support renewal is 6 months of support that can be purchased after any existing support for an item has expired.

To be eligible to extend or renew support you must have less than 6 months of support remaining and we must still be supporting the item.

You will then be able to purchase a support extension or renewal from your Envato's Downloads or Item page.

#How do I renew or extend my support?

To extend or renew an item's support offering, you must have less than 6 months of the existing support period remaining.

To renew the support component on an item, please follow these steps:

• Log in to your Envato account.
• Hover over your username and click Downloads from the drop-down menu.
• The downloads section displays a list of all the items purchased using your account.
• Click on Renew support now! or Extend now next to the item you wish to renew the item support for and that’s it!