# VIP welcome with exclusive discount code

<figure><img src="/files/v11QoEABCIGue5FzDiaA" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

## Before you begin

Not sure where to use this template? Check out [Get started with workflow templates library](/xflow-app/workflows/get-started-with-workflow-templates-library.md)
{% endhint %}

## About this template

When a subscriber signs up and is identified as a **returning customer with past purchases**, create an **exclusive discount code** and send them a **special VIP welcome email**.

## Step-by-step guide to set up this template

{% stepper %}
{% step %}

### Trigger – New customer sign up

This trigger activates the workflow when a user submits a Notify me form on your store (not during checkout).

{% hint style="success" %}
📝 Learn more about triggers: [Understanding workflow triggers](/xflow-app/workflows/understanding-workflow-triggers.md)
{% endhint %}

<figure><img src="/files/fab4tW1hJAAPvTugbcnA" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Condition – Customer criterias: Order count

Set the condition to: **Order count → Greater than or equal to → 1**. This means the customer has placed at least one order in the past.

{% hint style="success" %}
📝 Learn more about conditions: [Workflow condition: Customer criteria](/xflow-app/workflows/understanding-workflow-conditions/workflow-condition-customer-criteria.md)
{% endhint %}

<figure><img src="/files/f1fY76t2biNflDfTjlPQ" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Create discount code

Create a unique VIP discount code for customers who have placed orders in the past.

{% hint style="warning" %}
In the **False** path, no action is added. If the customer does not meet the condition, the workflow stops and does not proceed to the next step.
{% endhint %}

{% hint style="success" %}
📝 Learn more about actions: [Understanding workflow actions](/xflow-app/workflows/understanding-workflow-actions.md)
{% endhint %}

<figure><img src="/files/MgQfb94WfHzjgSFT1PSv" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Send email

Send a VIP welcome email that includes the generated discount code.

{% hint style="success" %}

1. Enter the **email subject**.
2. Select the **email template** that you have prepared in advance.
   {% endhint %}

{% hint style="info" %}
If you don’t have an **email template** yet, check out [Create an email template](/xflow-app/email-templates/create-an-email-template.md)

Read more about the **variables** you can use in email: [Available variables in email templates](/xflow-app/email-templates/understanding-personalization-variables-in-email-templates/available-variables-in-email-templates.md)
{% endhint %}

<figure><img src="/files/7Kh601F6Em7L2Po5ASjW" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="success" %}
You’re all set! Returning customers will now receive a special VIP welcome and reward.
{% endhint %}

{% hint style="info" %}
**🌟 Pro Tip:**

* Set a clear order count threshold to define VIP customers.
* Use single-use or customer-specific discount codes to prevent misuse.
* Prepare your email template in advance and include discount.
  {% endhint %}

## Common use cases

The **VIP welcome with exclusive discount code** workflow template is commonly used when:

* You want to reward customers who have ordered before.
* You want to offer a VIP welcome experience for returning subscribers.
* You want to increase conversions by combining onboarding with incentives.

***

#### 📩 **Need help?**

We’re here to make your XFlow experience smooth and successful.\
Our support team is always ready to assist you—no matter how big or small your question is.

<a href="https://admin.shopify.com/apps/xflow?chat=true&#x26;utm_source=foxecom&#x26;utm_medium=help_center_xflow_vip_welcome_with_exclusive_discount_code&#x26;utm_campaign=cta_button&#x26;utm_term=chat_now" class="button primary" data-icon="comment-lines">Chat now</a> <a href="mailto:contact@help.xflow.so" class="button secondary" data-icon="envelopes">Message us</a>


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