# "Notify me" widget: FAQs

Quick answers to the most common questions about how the **"Notify me" widget** works in XFlow.

<details>

<summary>Why doesn’t the "Notify me" button appear on my product page?</summary>

This usually happens for one of these reasons:

* **XFlow Helper** is not enabled in your theme
* The product or variant is **not actually out of stock**
* The product is **included in an active campaign**. *Learn more about* [*Campaigns*](/xflow-app/campaigns/create-and-launch-a-restock-campaign.md)
* Your theme uses a **custom product form** that doesn’t support auto-replacement

</details>

<details>

<summary>When is a back-in-stock email sent?</summary>

A back-in-stock email is sent when:

* Inventory changes from **out of stock → in stock**
* The product or variant becomes **fulfillable**
* The related campaign or workflow is **active**

{% hint style="warning" %}
Emails are not sent just because inventory is added — the item must be *sellable.*
{% endhint %}

</details>

<details>

<summary>Does the back-in-stock alert work for product variants?</summary>

Yes!

* Customers can subscribe to **a specific variant**
* Or choose to subscribe to **all variants** of a product

How it works:

* If a customer subscribes to a **specific variant**, they’ll be notified **only when that variant** is back in stock.
* If they subscribe to **all variants**, they’ll be notified when **any variant** becomes available.

</details>

<details>

<summary>Will customers be notified only when a product is restocked in their own country?</summary>

Yes — **if location-based notifications are enabled**.

When enabled:

* Customers are notified only when the product is restocked at the **location/country they subscribed to.**

When disabled:

* All locations share the same back-in-stock alert.

*Learn more:* [Set up notification rules for back-in-stock alerts](/xflow-app/notify-me-widget/set-up-notification-rules-for-back-in-stock-alerts.md)

</details>

<details>

<summary>Is there a limit to how many back-in-stock emails can be sent?</summary>

No hard limits from XFlow.

* Emails are sent based on actual restock events
* Volume depends on your subscriber count and inventory changes.

{% hint style="warning" %}
Your email delivery may still be subject to your email provider’s limits.
{% endhint %}

</details>

<details>

<summary>Can customers subscribe multiple times to the same product?</summary>

No.

* XFlow prevents **duplicate subscriptions** for the same product or variant.
* Once notified, the subscription is completed automatically.

</details>

<details>

<summary>Does the Notify me widget replace the Buy button?</summary>

Yes — by default.

* When a product or variant is out of stock, XFlow automatically replaces:
  * Add to cart
  * Buy now

</details>

***

#### 📩 **Need help?**

We’re here to make your XFlow experience smooth and successful.\
Our support team is always ready to assist you—no matter how big or small your question is.

<a href="https://admin.shopify.com/apps/xflow?chat=true&#x26;utm_source=foxecom&#x26;utm_medium=help_center_xflow_notify_me_widget_faqs&#x26;utm_campaign=cta_button&#x26;utm_term=chat_now" class="button primary" data-icon="comment-lines">Chat now</a> <a href="mailto:contact@help.xflow.so" class="button secondary" data-icon="envelopes">Message us</a>


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