Preview and test your email

Preview and test your email template before sending to ensure everything looks and works as expected

Before you begin

• New to email templates? Check out Create an email template

• Want to customize the look and feel? See Design your email templates

Preview your email

Click the email template you just created to open the preview.

Email details

At the top of the preview page, you can review key details:

• From: The sender’s email address

• Subject: The subject line that will appear in the customer’s inbox.

• Reply to: The email address for customer responses.

Learn more:

• Control how your email is presented with email configs

• Set up email settings

See how your email looks on different devices

You can switch between desktop and mobile viewports to see how your email will appear on different devices

Desktop

Mobile

Test your email

Before activating your email template, send a test email to preview how it appears in real inboxes.

Notes:

• Test emails can only be sent to addresses in your configured test email list

• Sending a test email does not trigger workflows or customer notifications

• Dynamic product and customer data may use sample content during testing

1

Set up your test email list

Steps:

1. In Email templates, select Email settings.

2. In the Test emails section, enter the email addresses you want to use for testing.

3. Add one email address per line.

4. Save your changes.

2

Send a test email

Open the email template you want to test, then click Send test.

3

Add test data

• Recipients: Select one or more email addresses from your test list.

• Custom variables: If your email template contains custom variables, enter sample values to test dynamic content.

This helps simulate how dynamic content will appear in the final email.

Learn more: Understanding personalization variables in email templates

4

Check your inbox

Open your inbox to review the test email you just sent. Check the content, layout, links, and personalization to ensure everything appears correctly before sending emails to customers.

If the email doesn’t appear in your inbox, you may find this article helpful: Why emails go to the spam folder?

Related articles

Manage email templatesUse email templates in campaigns and workflowsEmail templates: FAQs

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