Quick start guide
FAQs
What is XFlow?
XFlow is a back-in-stock automation app that automatically notifies customers when a product is restocked.
It allows you to trigger messages based on specific customer actions or product events.
Is XFlow similar to other automation or messaging tools?
XFlow may feel familiar if you've used email or automation tools before, but it's built specifically for back-in-stock scenarios.
Unlike general marketing automation platforms, XFlow is designed around stock events, making it simpler to manage restock alerts without building complex, unrelated workflows.
Does XFlow only support back-in-stock alerts?
Right now, XFlow focuses on back-in-stock alerts, and that's intentional.
Back-in-stock moments are high-intent events, and XFlow is designed to help merchants handle them properly with better control over products, messaging, timing, and follow-ups than basic notification tools.
Looking ahead, XFlow is being built with expansion in mind. Support for pre-orders and additional notification channels is planned as the product evolves, using the same campaign- and workflow-based foundation.
How much does XFlow cost?
XFlow is currently available as a free MVP, allowing merchants of all sizes to get started without a pricing barrier.
Pricing plans will be introduced later as more advanced features are added - with clear options for growing and larger stores.
Can I create a back-in-stock automation for a specific item?
Yes! You can choose which products or variants should trigger back-in-stock notifications. This gives you full control over which items are included in your campaign.
If a subscriber gets a back-in-stock notification, will they keep receiving notifications every time the item is restocked?
Nope. Only one message is sent per sign-up.
Once a shopper signs up and receives a back-in-stock notification for a product, they won’t receive another one for the same sign-up.
If they want to be notified again, they’ll need to sign up again.
Does back-in-stock work if “Continue selling when out of stock” is enabled in Shopify?
No. When this setting is enabled, XFlow treats the product as still in stock. Because of that, back-in-stock notifications won’t be triggered.
When someone signs up for a back-in-stock notification, are they added to my subscriber list?
Yes. When a shopper signs up for a back-in-stock notification, they are added to your subscriber list.
Make sure you’re collecting proper consent if you plan to send them marketing emails beyond the back-in-stock alert.
How do I migrate data from my previous back-in-stock app?
If you're using a supported app, you can export your subscriber data and import it directly into XFlow.
If you’re migrating manually using a CSV file, make sure the file format matches XFlow’s import requirements before uploading.
Check out our import guide: Import subscriptions
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