# Loyalty program enrollment

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{% hint style="info" %}

## Before you begin

Not sure where to use this template? Check out [Get started with workflow templates library](/xflow-app/workflows/get-started-with-workflow-templates-library.md)
{% endhint %}

## About this template

When a new subscriber signs up and has **made at least one purchase**, automatically **tag** them for loyalty program and send a **loyalty welcome email** explaining the benefits.

## Step-by-step guide to set up this template

{% stepper %}
{% step %}

### Trigger – New customer sign up

This trigger activates the workflow when a user submits a Notify me form on your store (not during checkout).

{% hint style="success" %}
📝 Learn more about triggers: [Understanding workflow triggers](/xflow-app/workflows/understanding-workflow-triggers.md)
{% endhint %}

<figure><img src="/files/fab4tW1hJAAPvTugbcnA" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Condition – Customer criterias: Order count

Set the condition to: **Order count → Greater than or equal to → 1**. This means the customer has placed at least one order.

{% hint style="success" %}
📝 Learn more about conditions: [Workflow condition: Customer criteria](/xflow-app/workflows/understanding-workflow-conditions/workflow-condition-customer-criteria.md)
{% endhint %}

<figure><img src="/files/NnKbyBxUTA0avMLvoyu9" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Add customer tags

In **True** path, add a tag `loyalty member` to the customer to include them in your loyalty program.

{% hint style="warning" %}
In the **False** path, no further action is taken. If the customer has no orders, the workflow does nothing, no tag is added and no email is sent.
{% endhint %}

{% hint style="success" %}
📝 Learn more about actions: [Understanding workflow actions](/xflow-app/workflows/understanding-workflow-actions.md)

📝 Learn more about variables: [Understanding personalization variables in email templates](/xflow-app/email-templates/understanding-personalization-variables-in-email-templates.md)
{% endhint %}

<figure><img src="/files/pOrBP9u2ROVd6OiTrm9T" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Send email

Send a welcome email to the customer for the loyalty program.

{% hint style="success" %}

1. Enter the **email subject**.
2. Select the **email template** that you have prepared in advance.
   {% endhint %}

{% hint style="info" %}
If you don’t have an **email template** yet, check out [Create an email template](/xflow-app/email-templates/create-an-email-template.md)

Read more about the **variables** you can use in email: [Available variables in email templates](/xflow-app/email-templates/understanding-personalization-variables-in-email-templates/available-variables-in-email-templates.md)
{% endhint %}

<figure><img src="/files/SfMpnuWzjpcpTCxNB7Wi" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="success" %}
All done! Returning customers are now automatically added to your loyalty program and welcomed with a special email.
{% endhint %}

{% hint style="info" %}
**🌟 Pro Tip:**

* Set the order count to **greater than or equal to 1** to identify returning customers.
* Use a clear and consistent loyalty tag for easy segmentation.
* Personalize the welcome email to highlight loyalty benefits:&#x20;
  {% endhint %}

## Common use cases

The **Loyalty program enrollment** workflow template is commonly used when:

* You want to automatically enroll returning customers into a loyalty program.
* You want to recognize and reward customers who have purchased before.
* You want to segment loyal customers for future campaigns.

***

#### 📩 **Need help?**

We’re here to make your XFlow experience smooth and successful.\
Our support team is always ready to assist you—no matter how big or small your question is.

<a href="https://admin.shopify.com/apps/xflow?chat=true&#x26;utm_source=foxecom&#x26;utm_medium=help_center_xflow_loyalty_program_enrollment&#x26;utm_campaign=cta_button&#x26;utm_term=chat_now" class="button primary" data-icon="comment-lines">Chat now</a> <a href="mailto:contact@help.xflow.so" class="button secondary" data-icon="envelopes">Message us</a>


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