# Urgency back in stock notification

<figure><img src="/files/d4vsS9mFmoZeh2drsnOO" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

## Before you begin

Not sure where to use this template? Check out [Get started with workflow templates library](/xflow-app/workflows/get-started-with-workflow-templates-library.md)
{% endhint %}

## About this template

When a product is back in stock, send an **immediate notification** and then a **follow-up urgency email after 1 day** if the customer **hasn't purchased** yet.

## Step-by-step guide to set up this template

{% stepper %}
{% step %}

### Trigger – Product restock

The workflow starts when a product is restocked and becomes available again.

{% hint style="success" %}
📝 Learn more about triggers: [Understanding workflow triggers](/xflow-app/workflows/understanding-workflow-triggers.md)
{% endhint %}

<figure><img src="/files/ijV5mxljAvEzN7yEl3QF" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Send email

Send the initial back-in-stock notification email.

{% hint style="success" %}

1. Enter the **email subject**.
2. Select the **initial back-in-stock notification email** that you have prepared in advance.
   {% endhint %}

{% hint style="info" %}
If you don’t have an **email template** yet, check out [Create an email template](/xflow-app/email-templates/create-an-email-template.md)

Read more about the **variables** you can use in email: [Available variables in email templates](/xflow-app/email-templates/understanding-personalization-variables-in-email-templates/available-variables-in-email-templates.md)
{% endhint %}

<figure><img src="/files/2bE9tVlAjEprOHxZMHYv" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Wait

Wait for **1 day** before continuing to give customers time to complete their purchase before continuing.

{% hint style="success" %}
📝 Learn more about actions: [Understanding workflow actions](/xflow-app/workflows/understanding-workflow-actions.md)
{% endhint %}

<figure><img src="/files/a2YpRarG39STJdKZsUSt" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Condition – An event occured: Customer purchased

Check if the customer has **completed a purchase**, so you only follow up with customers who haven’t bought yet.

{% hint style="success" %}
📝 Learn more about conditions: [Workflow condition: An event occurred](/xflow-app/workflows/understanding-workflow-conditions/workflow-condition-an-event-occurred.md)
{% endhint %}

<figure><img src="/files/W4p8ZuxfysvrKEkkgTZ8" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Send email

In the **False** path, if the customer has not purchased, send an urgency email (low stock warning).

{% hint style="warning" %}
In the **True** path, no further action is taken. If the customer has already purchased, **no additional emails are sent and the workflow ends**.
{% endhint %}

{% hint style="success" %}

1. Enter the **email subject**.
2. Select the **urgency email template** that you have prepared in advance.
   {% endhint %}

{% hint style="info" %}
If you don’t have an **email template** yet, check out [Create an email template](/xflow-app/email-templates/create-an-email-template.md)

Read more about the **variables** you can use in email: [Available variables in email templates](/xflow-app/email-templates/understanding-personalization-variables-in-email-templates/available-variables-in-email-templates.md)
{% endhint %}

<figure><img src="/files/mGURhMotDmPfmHokY1D4" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="success" %}
All done! This setup makes sure no interested customer is left behind without a reminder.
{% endhint %}

{% hint style="info" %}
**🌟 Pro Tip:**

* Set a reasonable wait time to avoid sending urgency emails too soon.
* Keep urgency emails short and action-focused.
* Highlight low stock or limited availability to drive faster decisions.
  {% endhint %}

## Common use cases

The **Urgency back in stock notification** workflow template is commonly used when:

* You want to encourage customers to complete their purchase if they haven’t bought yet.
* You want to follow up with customers who haven’t purchased after receiving a back in stock notification.
* You want to remind customers to act before the product runs out of stock.

***

#### 📩 **Need help?**

We’re here to make your XFlow experience smooth and successful.\
Our support team is always ready to assist you—no matter how big or small your question is.

<a href="https://admin.shopify.com/apps/xflow?chat=true&#x26;utm_source=foxecom&#x26;utm_medium=help_center_xflow_urgency_back_in_stock_notification&#x26;utm_campaign=cta_button&#x26;utm_term=chat_now" class="button primary" data-icon="comment-lines">Chat now</a> <a href="mailto:contact@help.xflow.so" class="button secondary" data-icon="envelopes">Message us</a>


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