XFlow App
Store Management

Subscriptions

3 min read

The Subscriptions page lets you track every back-in-stock signup—from the moment a customer subscribes to when they open an email or complete a purchase.

Use this page to monitor performance, understand customer behavior, and measure revenue from restock alerts.

View subscriptions

Steps:

  1. Open XFlow in your Shopify admin
  2. Go to Subscriptions.

You'll see a list of all restock subscriptions across your store.

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Each row represents one subscription created when a customer signs up via the Notify me widget.

Columns you’ll see:

  • Status – Current state of the subscription
  • Product – Product or variant subscribed to
  • Customer – Email address used to subscribe
  • Date – When the subscription was created

You can filter subscriptions by status to quickly review performance.

Subscription statuses explained

XFlow automatically updates subscription status as customers move through the restock journey.

Pending

  • Customer subscribed
  • Product has not been restocked yet
  • No email sent

Queued

  • Product is restocked
  • Notification is scheduled but not sent yet
  • Usually waiting for workflow timing or conditions

Delivered

  • Back-in-stock email was successfully sent to the customer

Engaged

  • Customer opened or clicked the notification email

Converted

  • Customer placed an order after clicking the back-in-stock email
  • Revenue is attributed to XFlow

Completed

  • Subscription lifecycle has ended
  • No further actions will run

Cancelled

  • Subscription was cancelled
  • No notifications will be sent

View subscription details

Click a subscription to see full details, including:

  • Order & revenue attribution
  • Subscribed product
  • Customer information
  • Associated campaign
  • Timeline
An example of a subscription

Import subscriptions

XFlow lets you import existing back-in-stock subscriptions so you don’t lose customer demand when switching tools or setting up a new store.

You can import subscriptions from:

  • FoxKit app
  • Other apps (Appikon, Globo Pre-Order, STOQ)
  • CSV file using XFlow’s template
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After importing the subscriptions

  • Subscriptions with Pending status will be imported
  • No emails are sent until:
    • The product is restocked
    • The associated campaign is Active
  • Subscriptions follow XFlow’s normal workflow logic.
Create and launch a Restock campaign
Create a workflow
Orders
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