# Subscriptions

The **Subscriptions** page lets you track every back-in-stock signup—from the moment a customer subscribes to when they open an email or complete a purchase.

Use this page to monitor performance, understand customer behavior, and measure revenue from restock alerts.

## View subscriptions

{% hint style="success" %}
Steps:

1. Open **XFlow** in your Shopify admin 
2. Go to **Subscriptions.**
   {% endhint %}

You'll see a list of all restock subscriptions across your store.

<figure><img src="/files/Y7qI0Xby1y2wwJUvRzap" alt=""><figcaption></figcaption></figure>

Each row represents one subscription created when a customer signs up via the [Notify me widget](/xflow-app/notify-me-widget/overview.md).

Columns you’ll see:

* **Status** – Current state of the subscription
* **Product** – Product or variant subscribed to
* **Customer** – Email address used to subscribe
* **Date** – When the subscription was created

You can filter subscriptions by status to quickly review performance.

### Subscription statuses explained

XFlow automatically updates subscription status as customers move through the restock journey.

{% stepper %}
{% step %}

#### Pending

* Customer subscribed
* Product has **not been restocked yet**
* No email sent
  {% endstep %}

{% step %}

#### Queued

* Product is restocked
* Notification is scheduled but **not sent yet**
* Usually waiting for workflow timing or conditions
  {% endstep %}

{% step %}

#### Delivered

* Back-in-stock email was successfully sent to the customer
  {% endstep %}

{% step %}

#### Engaged

* Customer **opened or clicked** the notification email
  {% endstep %}

{% step %}

#### Converted

* Customer placed an order **after clicking** the back-in-stock email
* Revenue is attributed to XFlow
  {% endstep %}

{% step %}

#### Completed

* Subscription lifecycle has ended
* No further actions will run
  {% endstep %}

{% step %}

#### Cancelled

* Subscription was cancelled
* No notifications will be sent
  {% endstep %}
  {% endstepper %}

### View subscription details&#x20;

Click a subscription to see full details, including:

* Order & revenue attribution
* Subscribed product
* Customer information
* Associated campaign
* Timeline

<figure><img src="/files/aJhU8KcX6j2NFRSckwtf" alt="" width="563"><figcaption><p>An example of a subscription</p></figcaption></figure>

## Import subscriptions

XFlow lets you import existing back-in-stock subscriptions so you don’t lose customer demand when switching tools or setting up a new store.

You can import subscriptions from:

* [**FoxKit app**](https://apps.shopify.com/foxkit?utm_source=foxecom\&utm_medium=help_center_xflow_subscriptions\&utm_campaign=anchor_text\&utm_term=FoxKit_app)&#x20;
* **Other apps** (Appikon, Globo Pre-Order, STOQ)
* **CSV file** using XFlow’s template

<figure><img src="/files/Fs4bq77vwqRZV88En2Pf" alt="" width="563"><figcaption></figcaption></figure>

<details>

<summary>Import subscriptions from FoxKit app</summary>

If you’re migrating from **FoxKit app**, XFlow provides a seamless migration path.&#x20;

* Existing back-in-stock subscriptions can be moved into XFlow
* No manual CSV preparation required

👉 [Follow this guide to migrate subscriptions from FoxKit to XFlow quickly.](https://docs.foxecom.com/foxkit-app/faq/back-in-stock-deactivation-plan#migrate-subscriptions-from-foxkit)

</details>

<figure><img src="/files/mvlYn5vjyoVzHYqCAbrd" alt=""><figcaption><p><a href="https://apps.shopify.com/foxkit?utm_source=foxecom&#x26;utm_medium=help_center_xflow_subscriptions&#x26;utm_campaign=anchor_text&#x26;utm_term=tryfoxkitappfree">Try FoxKit app FREE</a></p></figcaption></figure>

<details>

<summary>Import subscriptions using a CSV file</summary>

**Step 1: Download the CSV template**

* Click **Import** in **XFlow → Subscriptions**
* Choose **CSV template**
* [Download the sample file provided in the docs](https://go.xflow.so/csv-template)

**Step 2: Prepare your CSV file**

Your CSV must include these required fields:

| Field name  | Required | Notes                  |
| ----------- | -------- | ---------------------- |
| `status`    | ✅        | Use `pending`          |
| `productId` | ✅        | Shopify Product ID     |
| `variantId` | ✅        | Shopify Variant ID     |
| `email`     | ✅        | Customer email         |
| `campaign`  | ✅        | Campaign name in XFlow |

{% hint style="warning" %}
**Formatting notes:**

* Set all ID columns to **Text format**
* Do **not** let Excel auto-format IDs (e.g. `8.07E+XX` will break the import)
  {% endhint %}

**Step 3: Upload the CSV**

1. Go to **XFlow > Subscriptions**
2. Click **Import**
3. Choose **CSV template**
4. Upload your completed file

XFlow will validate the data before importing.

</details>

<details>

<summary>Import subscriptions from other apps</summary>

XFlow supports direct imports from popular back-in-stock apps, so you can move existing subscriptions without manual setup.

Currently supported apps:

* **Appikon – Back In Stock**
* **PreOrder Globo | Back in Stock**
* **Preorder, Back In Stock – STOQ**

{% hint style="success" %}
Steps:

1. In the **Subscriptions** page
2. Click **Import**
3. Select **Other apps**
4. Choose the app you’re importing from
5. Follow the on-screen steps to complete the import
   {% endhint %}

XFlow will automatically map subscriptions and bring them into your store.

{% hint style="info" %}

#### What if your app isn’t listed?

If you don’t see the app you’re using:

* Use the **CSV import** option instead
* Export subscriptions from your current app
* Format them using XFlow’s CSV template
* Import them into XFlow manually

👉 Refer to the [**Import subscriptions using a CSV file**](#import-subscriptions-using-a-csv-file) section for details.
{% endhint %}

</details>

{% hint style="info" %}

#### After importing the subscriptions

* Subscriptions with **Pending** status will be imported
* No emails are sent until:
  * The product is restocked
  * The associated campaign is **Active**
* Subscriptions follow XFlow’s normal workflow logic.&#x20;
  {% endhint %}

## Related articles

{% content-ref url="/pages/tebcwaMIILdhj9EY0qrJ" %}
[Create and launch a Restock campaign](/xflow-app/campaigns/create-and-launch-a-restock-campaign.md)
{% endcontent-ref %}

{% content-ref url="/pages/NWmkFOfstlDd2472afEb" %}
[Create a workflow](/xflow-app/workflows/create-a-workflow.md)
{% endcontent-ref %}

{% content-ref url="/pages/nxNIpFVBYDNQLIxGjrif" %}
[Orders](/xflow-app/store-management/orders.md)
{% endcontent-ref %}

***

#### 📩 **Need help?**

We’re here to make your XFlow experience smooth and successful.\
Our support team is always ready to assist you—no matter how big or small your question is.

<a href="https://admin.shopify.com/apps/xflow?chat=true&#x26;utm_source=foxecom&#x26;utm_medium=help_center_xflow_subscriptions&#x26;utm_campaign=cta_button&#x26;utm_term=chat_now" class="button primary" data-icon="comment-lines">Chat now</a> <a href="mailto:contact@help.xflow.so" class="button secondary" data-icon="envelopes">Message us</a>


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