# Subscriptions
The **Subscriptions** page lets you track every back-in-stock signup—from the moment a customer subscribes to when they open an email or complete a purchase.
Use this page to monitor performance, understand customer behavior, and measure revenue from restock alerts.
## View subscriptions
1. Open **XFlow** in your Shopify admin
2. Go to **Subscriptions.** You'll see a list of all restock subscriptions across your store.
Each row represents one subscription created when a customer signs up via the [Notify me widget](https://docs.foxecom.com/xflow-app/notify-me-widget/overview).
Columns you’ll see:
* **Status** – Current state of the subscription
* **Product** – Product or variant subscribed to
* **Customer** – Email address used to subscribe
* **Date** – When the subscription was created
You can filter subscriptions by status to quickly review performance.
### Subscription statuses explained
XFlow automatically updates subscription status as customers move through the restock journey.
#### Pending
* Customer subscribed
* Product has **not been restocked yet**
* No email sent
#### Queued
* Product is restocked
* Notification is scheduled but **not sent yet**
* Usually waiting for workflow timing or conditions
#### Delivered
* Back-in-stock email was successfully sent to the customer
#### Engaged
* Customer **opened or clicked** the notification email
#### Converted
* Customer placed an order **after receiving the back-in-stock notification**
* Revenue is attributed to XFlow
#### Completed
* Subscription lifecycle has ended
* No further actions will run
#### Cancelled
* Subscription was cancelled
* No notifications will be sent
### View subscription details
Review the key details of a subscription, including the subscribed product, customer, notification channels, campaign, workflow activity, and attributed revenue.
| Section | Description |
| ------------------------------- | ------------------------------------------------------------------------------------------------------------ |
| **Order & Revenue attribution** | Shows attributed orders, attributed revenue, and average attribution generated from this subscription. |
| **Subscribed product** | Shows the product and variant the customer subscribed to, including price and subscription location. |
| **Submission data** | Shows the information submitted when the customer subscribed, such as email address. |
| **Timeline** | Displays the history of subscription and notification events, including status changes and workflow actions. |
| **Subscribed channels** | Shows which notification channels the customer subscribed to, such as Email, Web push, or SMS. |
| **Customer** | Shows the related customer profile, subscription status, email, phone number, and address. |
| **Associated campaign** | Shows the campaign linked to this back-in-stock subscription. |
| **Associated workflow runs** | Lists the workflows triggered for this subscription and their current status. |
## Import subscriptions
XFlow lets you import existing back-in-stock subscriptions so you don’t lose customer demand when switching tools or setting up a new store.
You can import subscriptions from:
* [**FoxKit app**](https://apps.shopify.com/foxkit?utm_source=foxecom\&utm_medium=help_center_xflow_subscriptions\&utm_campaign=anchor_text\&utm_term=FoxKit_app)
* **Other apps** (Appikon, Globo Pre-Order, STOQ)
* **CSV file** using XFlow’s template
If you’re migrating from **FoxKit app**, XFlow provides a seamless migration path.
* Existing back-in-stock subscriptions can be moved into XFlow
* No manual CSV preparation required
👉 [Follow this guide to migrate subscriptions from FoxKit to XFlow quickly.](https://docs.foxecom.com/foxkit-app/faq/migrate-foxkit-back-in-stock-to-xflow#migrate-subscriptions-from-foxkit)
**Step 1: Download the CSV template**
* Click **Import** in **XFlow → Subscriptions**
* Choose **CSV template**
* [Download the sample file provided in the docs](https://go.xflow.so/csv-template)
**Step 2: Prepare your CSV file**
Your CSV must include these required fields:
| Field name | Required | Notes |
| ----------- | -------- | ---------------------- |
| `status` | ✅ | Use `pending` |
| `productId` | ✅ | Shopify Product ID |
| `variantId` | ✅ | Shopify Variant ID |
| `email` | ✅ | Customer email |
| `campaign` | ✅ | Campaign name in XFlow |
**Formatting notes:**
* Set all ID columns to **Text format**
* Do **not** let Excel auto-format IDs (e.g. `8.07E+XX` will break the import)
**Step 3: Upload the CSV**
1. Go to **XFlow > Subscriptions**
2. Click **Import**
3. Choose **CSV template**
4. Upload your completed file
XFlow will validate the data before importing.
XFlow supports direct imports from popular back-in-stock apps, so you can move existing subscriptions without manual setup.
Currently supported apps:
* **Appikon – Back In Stock**
* **PreOrder Globo | Back in Stock**
* **Preorder, Back In Stock – STOQ**
**Steps:**
1. In the **Subscriptions** page
2. Click **Import**
3. Select **Other apps**
4. Choose the app you’re importing from
5. Follow the on-screen steps to complete the import
XFlow will automatically map subscriptions and bring them into your store.
If you don’t see the app you’re using:
* Use the **CSV import** option instead
* Export subscriptions from your current app
* Format them using XFlow’s CSV template
* Import them into XFlow manually
👉 Refer to the [**Import subscriptions using a CSV file**](#import-subscriptions-using-a-csv-file) section for details.
* Subscriptions with **Pending** status will be imported
* No emails are sent until:
* The product is restocked
* The associated campaign is **Active**
* Subscriptions follow XFlow’s normal workflow logic.
## Export subscriptions
Use **Export** to download subscription data from XFlow for reporting, analysis, or external record keeping. When exporting, you can choose:
| Option | Description |
| -------------------------------------- | ------------------------------------------------------------------------------- |
| **All subscriptions** | Export all restock subscriptions in your store. |
| **Selected subscriptions** | Export only the subscriptions you selected from the list. |
| **Subscriptions matching your search** | Export only the subscriptions that match your current search or filter results. |
After selecting an option, click **Export** to download the data as a **CSV file**.
**Tip:** Use search and filters before exporting if you only need data for a specific product, status, customer, or date range.
## View customers
Use **View customers** to see everyone who has subscribed to back-in-stock notifications and review their subscription history, notification activity, and customer details.
From **Subscriptions**, click **View customers**. The customer list shows:
* **Customer** — customer name and email
* **Status** — whether the customer is currently **Subscribed** or **Unsubscribed**
* **Updated** — when their subscription status was last updated
Click a customer to open their profile and review their contact information, subscription history, order activity, and notification events.
A customer can have multiple subscriptions across different products or variants. Their overall customer status and the notification status of each subscription are tracked separately.
### Customer details
Track the customer’s notification history, including what was sent, when it happened, and which subscription or product it relates to.
| Section | Description |
| ------------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| **Contact details** | Shows the customer’s name, email, phone number, and address. |
| **Order summary** | Shows the customer’s total spent, total orders, and last order date. |
| **Subscriptions** | Lists the products and variants the customer subscribed to, together with opt-in status, notification status, and subscription date. |
| **Tags** | Add tags to organize customers for easier filtering or segmentation. |
### Notification events
Review the notification history for the customer. You can search by subject, add filters, or change the date range to find specific events.
All notification events for a customer are recorded under **Notification events**, including email and web push activity associated with their subscriptions.
| Section | Description |
| ---------------- | --------------------------------------------------------- |
| **Event** | The notification event status, such as Sent or Delivered. |
| **Date** | When the event occurred. |
| **Recipient** | The email address or recipient of the notification. |
| **Subject** | The subject of the email or notification. |
| **Subscription** | The related back-in-stock subscription. |
| **Product** | The product associated with the notification. |
**Tip:** If a customer says they did not receive an alert, check their **Notification events** first. The event history can help you confirm whether the notification was sent, delivered, skipped, or linked to the correct subscription.
## View products
From **Subscriptions**, you can also switch to **View products** when you want to review subscriptions grouped by product instead of by customer.
| Field | Description |
| ----------------------- | ----------------------------------------------------------------------------------------- |
| **Product / Variant** | Shows the product name and variant associated with the back-in-stock subscription. |
| **Total subscriptions** | Total number of back-in-stock subscriptions for that product or variant. |
| **Pending** | Number of subscriptions still waiting for a restock notification to be completed. |
| **Converted** | Number of subscriptions that resulted in a purchase after the back-in-stock notification. |
Total subscriptions may be higher than **Pending + Converted** because subscriptions can also have other statuses, such as **Queued** or **Delivered**.
## Related articles
Create and launch a Restock campaign
Create a workflow
Orders