Subscriptions

The Subscriptions page lets you track every back-in-stock signup—from the moment a customer subscribes to when they open an email or complete a purchase.

Use this page to monitor performance, understand customer behavior, and measure revenue from restock alerts.

View subscriptions

Steps:

1. Open XFlow in your Shopify admin

2. Go to Subscriptions.

You'll see a list of all restock subscriptions across your store.

Each row represents one subscription created when a customer signs up via the Notify me widget.

Columns you’ll see:

• Status – Current state of the subscription

• Product – Product or variant subscribed to

• Customer – Email address used to subscribe

• Date – When the subscription was created

You can filter subscriptions by status to quickly review performance.

Subscription statuses explained

XFlow automatically updates subscription status as customers move through the restock journey.

1

Pending

• Customer subscribed

• Product has not been restocked yet

• No email sent

2

Queued

• Product is restocked

• Notification is scheduled but not sent yet

• Usually waiting for workflow timing or conditions

3

Delivered

• Back-in-stock email was successfully sent to the customer

4

Engaged

• Customer opened or clicked the notification email

5

Converted

• Customer placed an order after clicking the back-in-stock email

• Revenue is attributed to XFlow

6

Completed

• Subscription lifecycle has ended

• No further actions will run

7

Cancelled

• Subscription was cancelled

• No notifications will be sent

View subscription details

Click a subscription to see full details, including:

• Order & revenue attribution

• Subscribed product

• Customer information

• Associated campaign

• Timeline

An example of a subscription

Import subscriptions

XFlow lets you import existing back-in-stock subscriptions so you don’t lose customer demand when switching tools or setting up a new store.

You can import subscriptions from:

• FoxKit app

• Other apps (Appikon, Globo Pre-Order, STOQ)

• CSV file using XFlow’s template

Import subscriptions from FoxKit app

If you’re migrating from FoxKit app, XFlow provides a seamless migration path.

• Existing back-in-stock subscriptions can be moved into XFlow

• No manual CSV preparation required

👉 Follow this guide to migrate subscriptions from FoxKit to XFlow quickly.

Try FoxKit app FREE

Import subscriptions using a CSV file

Step 1: Download the CSV template

• Click Import in XFlow → Subscriptions

• Choose CSV template

• Download the sample file provided in the docs

Step 2: Prepare your CSV file

Your CSV must include these required fields:

Field name	Required	Notes
status	✅	Use pending
productId	✅	Shopify Product ID
variantId	✅	Shopify Variant ID
email	✅	Customer email
campaign	✅	Campaign name in XFlow

Formatting notes:

• Set all ID columns to Text format

• Do not let Excel auto-format IDs (e.g. 8.07E+XX will break the import)

Step 3: Upload the CSV

1. Go to XFlow > Subscriptions

2. Click Import

3. Choose CSV template

4. Upload your completed file

XFlow will validate the data before importing.

Import subscriptions from other apps

XFlow supports direct imports from popular back-in-stock apps, so you can move existing subscriptions without manual setup.

Currently supported apps:

• Appikon – Back In Stock

• PreOrder Globo | Back in Stock

• Preorder, Back In Stock – STOQ

Steps:

1. In the Subscriptions page

2. Click Import

3. Select Other apps

4. Choose the app you’re importing from

5. Follow the on-screen steps to complete the import

XFlow will automatically map subscriptions and bring them into your store.

What if your app isn’t listed?

If you don’t see the app you’re using:

• Use the CSV import option instead

• Export subscriptions from your current app

• Format them using XFlow’s CSV template

• Import them into XFlow manually

👉 Refer to the Import subscriptions using a CSV file section for details.

After importing the subscriptions

• Subscriptions with Pending status will be imported

• No emails are sent until:

  • The product is restocked

  • The associated campaign is Active

• Subscriptions follow XFlow’s normal workflow logic.

Related articles

Create and launch a Restock campaignCreate a workflowOrders

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