Back in stock with exclusive discount for loyal customers

Notify loyal customers of restocks with exclusive discounts.

Before you begin

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About this template

When a product is back in stock, check if the interested customer is a loyal one (has multiple orders) and send them an exclusive discount code along with the notification.

Step-by-step guide to set up this template

1

Trigger – Product restock

The workflow starts when a product is restocked and becomes available again.

📝 Learn more about triggers: Understanding workflow triggers

2

Condition – Customer criterias: Order count

Set the condition to: Order count → Greater than → a number. This checks whether the customer has placed more than a specific number of orders.

Tips: Set a clear order count to clearly define who qualifies as a loyal customer and avoid unexpected results.

📝 Learn more about actions: Workflow condition: Customer criteria

3

Action – Create discount code

Create a unique discount code for the customer when the condition is met.

📝 Learn more about actions: Understanding workflow actions

4

Action – Send email

Send a Back in Stock notification email that includes the newly created discount code.

1. Enter the email subject.

2. Select the email template that you have prepared in advance.

If you don’t have an email template yet, check out Create an email template

Read more about the variables you can use in email: Available variables in email templates

That way, you will send a back-in-stock notification with an exclusive discount to loyal customers, helping you reward repeat buyers and increase conversion when products are restocked.

🌟 Pro Tip:

• Set a clear order count to define which customers qualify as loyal.

• Use exclusive, single-use discount codes to avoid misuse.

• Reuse the discount logic in other loyalty or VIP workflows.

Common use cases

The Back in stock with exclusive discount for loyal customers workflow template is commonly used when:

• You want to reward customers who have placed multiple orders.

• You want to increase conversions on back in stock notifications.

• You want to give loyal customers early access to back in stock notifications.

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