# Back in stock with exclusive discount for loyal customers

<figure><img src="/files/EWZjIB9zu0nKQZ8XQMpR" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

## Before you begin

Not sure where to use this template? Check out [Get started with workflow templates library](/xflow-app/workflows/get-started-with-workflow-templates-library.md)
{% endhint %}

## About this template

When a product is **back in stock**, check if the interested customer is a **loyal one (has multiple orders)** and send them an **exclusive discount code** along with the notification.

## Step-by-step guide to set up this template

{% stepper %}
{% step %}

### Trigger – Product restock

The workflow starts when a product is restocked and becomes available again.

{% hint style="success" %}
📝 Learn more about triggers: [Understanding workflow triggers](/xflow-app/workflows/understanding-workflow-triggers.md)
{% endhint %}

<figure><img src="/files/ijV5mxljAvEzN7yEl3QF" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Condition – Customer criterias: Order count

Set the condition to: **Order count → Greater than → a number.** This checks whether the customer has placed more than a specific number of orders.

{% hint style="info" %}
Tips: Set a **clear order count** to clearly define who qualifies as a loyal customer and avoid unexpected results.
{% endhint %}

{% hint style="success" %}
📝 Learn more about actions: [Workflow condition: Customer criteria](/xflow-app/workflows/understanding-workflow-conditions/workflow-condition-customer-criteria.md)
{% endhint %}

<figure><img src="/files/jeKxSNewO3yfdNXdQ9EV" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Create discount code

Create a unique discount code for the customer when the condition is met.

{% hint style="success" %}
📝 Learn more about actions: [Understanding workflow actions](/xflow-app/workflows/understanding-workflow-actions.md)
{% endhint %}

<figure><img src="/files/poktOKTcglR8eOUHmUwk" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Send email

Send a **Back in Stock notification email** that includes the newly created discount code.

{% hint style="success" %}

1. Enter the **email subject**.
2. Select the **email template** that you have prepared in advance.
   {% endhint %}

{% hint style="info" %}
If you don’t have an **email template** yet, check out [Create an email template](/xflow-app/email-templates/create-an-email-template.md)

Read more about the **variables** you can use in email: [Available variables in email templates](/xflow-app/email-templates/understanding-personalization-variables-in-email-templates/available-variables-in-email-templates.md)
{% endhint %}

<figure><img src="/files/LMxHjeckwTaFc9razGML" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="success" %}
That way, you will send a **back-in-stock notification with an exclusive discount** to **loyal customers**, helping you reward repeat buyers and increase conversion when products are restocked.
{% endhint %}

{% hint style="info" %}
**🌟 Pro Tip:**

* Set a clear order count to define which customers qualify as loyal.
* Use exclusive, single-use discount codes to avoid misuse.
* Reuse the discount logic in other loyalty or VIP workflows.
  {% endhint %}

## Common use cases

The **Back in stock with exclusive discount for loyal customers** workflow template is commonly used when:

* You want to reward customers who have placed multiple orders.
* You want to increase conversions on back in stock notifications.
* You want to give loyal customers early access to back in stock notifications.

***

#### 📩 **Need help?**

We’re here to make your XFlow experience smooth and successful.\
Our support team is always ready to assist you—no matter how big or small your question is.

<a href="https://admin.shopify.com/apps/xflow?chat=true&#x26;utm_source=foxecom&#x26;utm_medium=help_center_xflow_back_in_stock_with_exclusive_discount_for_loyal_customers&#x26;utm_campaign=cta_button&#x26;utm_term=chat_now" class="button primary" data-icon="comment-lines">Chat now</a> <a href="mailto:contact@help.xflow.so" class="button secondary" data-icon="envelopes">Message us</a>


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