# Back in stock with exclusive discount for loyal customers

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(62)_EWZjIB9z.jpg)

<Hint type="info" title="Before you begin">

Not sure where to use this template? Check out [Get started with workflow templates library](https://docs.foxecom.com/xflow-app/workflows/get-started-with-workflow-templates-library)

</Hint>

## About this template

When a product is **back in stock**, check if the interested customer is a **loyal one (has multiple orders)** and send them an **exclusive discount code** along with the notification.

## Step-by-step guide to set up this template

<Stepper>

<Step>

### Trigger – Product restock

The workflow starts when a product is restocked and becomes available again.

<Hint type="success">

📝 Learn more about triggers: [Understanding workflow triggers](https://docs.foxecom.com/xflow-app/workflows/understanding-workflow-triggers)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/image_ijV5mxlj.png)

</Step>

<Step>

### Condition – Customer criterias: Order count

Set the condition to: **Order count → Greater than → a number.** This checks whether the customer has placed more than a specific number of orders.

<Hint type="info">

Tips: Set a **clear order count** to clearly define who qualifies as a loyal customer and avoid unexpected results.

</Hint>

<Hint type="success">

📝 Learn more about actions: [Workflow condition: Customer criteria](https://docs.foxecom.com/xflow-app/workflows/understanding-workflow-conditions/workflow-condition-customer-criteria)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(9)_jeKxSNew.jpg)

</Step>

<Step>

### Action – Create discount code

Create a unique discount code for the customer when the condition is met.

<Hint type="success">

📝 Learn more about actions: [Understanding workflow actions](https://docs.foxecom.com/xflow-app/workflows/understanding-workflow-actions)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(10)_poktOKTc.jpg)

</Step>

<Step>

### Action – Send email

Send a **Back in Stock notification email** that includes the newly created discount code.

<Hint type="success">

1. Enter the **email subject**.
2. Select the **email template** that you have prepared in advance.

</Hint>

<Hint type="info">

If you don’t have an **email template** yet, check out [Create an email template](https://docs.foxecom.com/xflow-app/email-templates/create-an-email-template)

Read more about the **variables** you can use in email: [Available variables in email templates](https://docs.foxecom.com/xflow-app/email-templates/understanding-personalization-variables-in-email-templates/available-variables-in-email-templates)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(11)_LMxHjeck.jpg)

</Step>

</Stepper>

<Hint type="success">

That way, you will send a **back-in-stock notification with an exclusive discount** to **loyal customers**, helping you reward repeat buyers and increase conversion when products are restocked.

</Hint>

<Hint type="info">

**🌟 Pro Tip:**

* Set a clear order count to define which customers qualify as loyal.
* Use exclusive, single-use discount codes to avoid misuse.
* Reuse the discount logic in other loyalty or VIP workflows.

</Hint>

## Common use cases

The **Back in stock with exclusive discount for loyal customers** workflow template is commonly used when:

* You want to reward customers who have placed multiple orders.
* You want to increase conversions on back in stock notifications.
* You want to give loyal customers early access to back in stock notifications.