Workflows: FAQs
Frequently asked questions when creating a workflow
Everything you need to know about how workflows work in XFlow
When does a workflow start?
A workflow starts when its trigger conditions are met, such as a product being restocked.
Learn more: Understanding workflow triggers
Can I edit a workflow after it’s published?
Yes. You can update a workflow at any time. Changes will apply to new runs, while existing runs continue as configured.
Can one customer enter the same workflow multiple times?
It depends on the trigger and settings. Some workflows allow re-entry, while others only run once per customer.
How do triggers, conditions, and actions work together?
Triggers start the workflow, conditions determine who or what continues, and actions perform tasks such as sending emails or tagging customers.
Can I pause or turn off a workflow?
Yes. You can deactivate a workflow whenever needed without deleting it.
How do I know if my workflow is working?
You can track workflow activity and performance using the logs, metrics, and analytics available in the workflow dashboard.
Can I create multiple workflows at the same time?
Yes. You can create and run multiple workflows in parallel without affecting each other.
What happens if a customer no longer meets a condition?
The workflow will stop or skip the next steps, depending on how the condition is configured.
Are workflows executed in real time?
Most workflows run in near real time, but some actions may be delayed depending on setup.
Is there a limit to how many steps a workflow can have?Are workflows executed in real time?
Currently, you can build workflows with multiple steps and conditions, with no limits.
📩 Need help?
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