# Back in stock with tiered response

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(38)_7iv6J7wz.jpg)

<Hint type="info" title="Before you begin">

Not sure where to use this template? Check out [Get started with workflow templates library](https://docs.foxecom.com/xflow-app/workflows/get-started-with-workflow-templates-library)

</Hint>

## About this template

When a product is back in stock, send **different notifications** based on **customer status**. VIP customers get a discount code, regular customers get a standard notification.

## Step-by-step guide to set up this template

<Stepper>

<Step>

### Trigger – Product restock

The workflow starts when a product is restocked and becomes available again.

<Hint type="success">

📝 Learn more about triggers: [Understanding workflow triggers](https://docs.foxecom.com/xflow-app/workflows/understanding-workflow-triggers)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/image_ijV5mxlj.png)

</Step>

<Step>

### Condition – Customer criterias: Total spent

Set the condition to **Total spent → Greater than → a number** to check whether the customer qualifies as a high-spending (VIP) customer.

<Hint type="success">

📝 Learn more about conditions: [Workflow condition: Customer criteria](https://docs.foxecom.com/xflow-app/workflows/understanding-workflow-conditions/workflow-condition-customer-criteria)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(41)_xhBw6XU2.jpg)

</Step>

<Step>

### Action – Create discount code

<Hint type="warning">

In **True** path, create a unique VIP discount code for customers who meet the high-spending criteria.

</Hint>

<Hint type="success">

📝 Learn more about actions: [Understanding workflow actions](https://docs.foxecom.com/xflow-app/workflows/understanding-workflow-actions)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(42)_4gt6KB15.jpg)

</Step>

<Step>

### Action – Send email

After creating the discount code, send a **VIP back-in-stock email** to the customer that includes the discount code.

<Hint type="success">

1. Enter the **email subject**.
2. Select the **VIP email template** that you have prepared in advance.

</Hint>

<Hint type="info">

If you don’t have an **email template** yet, check out [Create an email template](https://docs.foxecom.com/xflow-app/email-templates/create-an-email-template)

Read more about the **variables** you can use in email: [Available variables in email templates](https://docs.foxecom.com/xflow-app/email-templates/understanding-personalization-variables-in-email-templates/available-variables-in-email-templates)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(44)_JuXwLQdU.jpg)

</Step>

<Step>

### Action – Send email

<Hint type="warning">

In **False** path, send a **standard back-in-stock email** to customers who don’t meet the VIP spending criteria.

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(43)_bPptPGXn.jpg)

</Step>

</Stepper>

<Hint type="success">

Nice work! Your VIP customers will now get a little extra love when products are restocked.

</Hint>

<Hint type="info">

**🌟 Pro Tip:**

* Choose a **clear spending threshold** to define who qualifies as a VIP.
* Use **unique discount codes** to avoid sharing and better track performance.
* Highlight exclusivity in your VIP email (e.g. *“VIP-only offer”*) to increase urgency.
* Keep the standard email simple to avoid over-discounting non-VIP customers.

</Hint>

## Common use cases

The **Back in stock with tiered response** workflow template is commonly used when:

* You want to **reward high-spending customers** with exclusive perks.
* You want to **increase conversion** when popular products are back in stock.
* You want to **segment customers automatically** based on their lifetime value.
* You want to offer discounts **only to VIPs**, while keeping margins healthy.