# Back in stock with tiered response

<figure><img src="/files/7iv6J7wzmkzXoABrBx5p" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

## Before you begin

Not sure where to use this template? Check out [Get started with workflow templates library](/xflow-app/workflows/get-started-with-workflow-templates-library.md)
{% endhint %}

## About this template

When a product is back in stock, send **different notifications** based on **customer status**. VIP customers get a discount code, regular customers get a standard notification.

## Step-by-step guide to set up this template

{% stepper %}
{% step %}

### Trigger – Product restock

The workflow starts when a product is restocked and becomes available again.

{% hint style="success" %}
📝 Learn more about triggers: [Understanding workflow triggers](/xflow-app/workflows/understanding-workflow-triggers.md)
{% endhint %}

<figure><img src="/files/ijV5mxljAvEzN7yEl3QF" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Condition – Customer criterias: Total spent

Set the condition to **Total spent → Greater than → a number** to check whether the customer qualifies as a high-spending (VIP) customer.

{% hint style="success" %}
📝 Learn more about conditions: [Workflow condition: Customer criteria](/xflow-app/workflows/understanding-workflow-conditions/workflow-condition-customer-criteria.md)
{% endhint %}

<figure><img src="/files/xhBw6XU2tIaH0k8YxqYJ" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Create discount code

{% hint style="warning" %}
In **True** path, create a unique VIP discount code for customers who meet the high-spending criteria.
{% endhint %}

{% hint style="success" %}
📝 Learn more about actions: [Understanding workflow actions](/xflow-app/workflows/understanding-workflow-actions.md)
{% endhint %}

<figure><img src="/files/4gt6KB15wNkBRqszzIxU" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Send email

After creating the discount code, send a **VIP back-in-stock email** to the customer that includes the discount code.

{% hint style="success" %}

1. Enter the **email subject**.
2. Select the **VIP email template** that you have prepared in advance.
   {% endhint %}

{% hint style="info" %}
If you don’t have an **email template** yet, check out [Create an email template](/xflow-app/email-templates/create-an-email-template.md)

Read more about the **variables** you can use in email: [Available variables in email templates](/xflow-app/email-templates/understanding-personalization-variables-in-email-templates/available-variables-in-email-templates.md)
{% endhint %}

<figure><img src="/files/JuXwLQdUjelU8A9eVfME" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Send email

{% hint style="warning" %}
In **False** path, send a **standard back-in-stock email** to customers who don’t meet the VIP spending criteria.
{% endhint %}

<figure><img src="/files/bPptPGXn2wO3qkzEFavM" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="success" %}
Nice work! Your VIP customers will now get a little extra love when products are restocked.
{% endhint %}

{% hint style="info" %}
**🌟 Pro Tip:**

* Choose a **clear spending threshold** to define who qualifies as a VIP.
* Use **unique discount codes** to avoid sharing and better track performance.
* Highlight exclusivity in your VIP email (e.g. *“VIP-only offer”*) to increase urgency.
* Keep the standard email simple to avoid over-discounting non-VIP customers.
  {% endhint %}

## Common use cases

The **Back in stock with tiered response** workflow template is commonly used when:

* You want to **reward high-spending customers** with exclusive perks.
* You want to **increase conversion** when popular products are back in stock.
* You want to **segment customers automatically** based on their lifetime value.
* You want to offer discounts **only to VIPs**, while keeping margins healthy.

***

#### 📩 **Need help?**

We’re here to make your XFlow experience smooth and successful.\
Our support team is always ready to assist you—no matter how big or small your question is.

<a href="https://admin.shopify.com/apps/xflow?chat=true&#x26;utm_source=foxecom&#x26;utm_medium=help_center_xflow_back_in_stock_with_tiered_response&#x26;utm_campaign=cta_button&#x26;utm_term=chat_now" class="button primary" data-icon="comment-lines">Chat now</a> <a href="mailto:contact@help.xflow.so" class="button secondary" data-icon="envelopes">Message us</a>


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