# Tag engaged customers after email click

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(57)_XJIuIv0X.jpg)

<Hint type="info" title="Before you begin">

Not sure where to use this template? Check out [Get started with workflow templates library](https://docs.foxecom.com/xflow-app/workflows/get-started-with-workflow-templates-library)

</Hint>

## About this template

Automatically **tag customers who click links in your emails**. This helps identify **engaged subscribers** for targeted marketing campaigns.

## Step-by-step guide to set up this template

<Stepper>

<Step>

### Trigger – New customer sign up

This trigger activates the workflow when a user submits a Notify me form on your store (not during checkout).

<Hint type="success">

📝 Learn more about triggers: [Understanding workflow triggers](https://docs.foxecom.com/xflow-app/workflows/understanding-workflow-triggers)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(26)_fab4tW1h.jpg)

</Step>

<Step>

### Action – Send email

Send a promotional email to the customer. Make sure the email contains at least one **CTA link**.

<Hint type="success">

1. Enter the **email subject**.
2. Select the **email template** that you have prepared in advance.

</Hint>

<Hint type="info">

If you don’t have an **email template** yet, check out [Create an email template](https://docs.foxecom.com/xflow-app/email-templates/create-an-email-template)

Read more about the **variables** you can use in email: [Available variables in email templates](https://docs.foxecom.com/xflow-app/email-templates/understanding-personalization-variables-in-email-templates/available-variables-in-email-templates)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(59)_8GBa4FGX.jpg)

<Hint type="warning">

⚠️ Without **CTA links in your email**, the “Email clicked” event cannot be detected.

</Hint>

</Step>

<Step>

### Action – Wait

Wait for **2 hours** to give the customer time to open and interact with the email.

<Hint type="success">

📝 Learn more about actions: [Understanding workflow actions](https://docs.foxecom.com/xflow-app/workflows/understanding-workflow-actions)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(49)_cZVDfc7m.jpg)

</Step>

<Step>

### Condition - An event occured: Email clicked

Set the event to **Email clicked**, and select the **email template** from the first **Send email** action. Check whether the customer clicked a link in the email.

<Hint type="success">

📝 Learn more about conditions: [Workflow condition: An event occurred](https://docs.foxecom.com/xflow-app/workflows/understanding-workflow-conditions/workflow-condition-an-event-occurred)

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(60)_c6IUMVUt.jpg)

</Step>

<Step>

### Action – Add customer tags

Add a tag `engaged` to the customer.

<Hint type="success">

📝 Learn more about variables: [Understanding personalization variables in email templates](https://docs.foxecom.com/xflow-app/email-templates/understanding-personalization-variables-in-email-templates)

</Hint>

<Hint type="warning">

If the customer **does not click the email**, the **workflow ends** without any changes since no action is added in the False branch.

</Hint>

![image](https://docs-assets.foxecom.app/xflow-app/XFlow%20docs%20screenshot%20(61)_eLjguWEw.jpg)

</Step>

</Stepper>

<Hint type="success">

By tagging customers who click promotional emails, this workflow helps you quickly identify engaged users and take action based on their interest.

</Hint>

<Hint type="info">

**🌟 Pro Tip:**

* Always include **CTA links** in your email content
* Use clear and compelling CTAs to increase click rates
* The **engaged** tag can be reused in other workflows or audience segments

</Hint>

## Common use cases

The **Tag engaged customers after email click** workflow template is commonly used when:

* You want to identify customers who interact with your promotional emails.
* You want to automatically tag customers based on email engagement.
* You want to segment engaged and non-engaged customers for future campaigns.
* You want to trigger follow-up workflows only for customers who show interest.