# Tag engaged customers after email click

<figure><img src="/files/XJIuIv0XwAaGiINF3YST" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

## Before you begin

Not sure where to use this template? Check out [Get started with workflow templates library](/xflow-app/workflows/get-started-with-workflow-templates-library.md)
{% endhint %}

## About this template

Automatically **tag customers who click links in your emails**. This helps identify **engaged subscribers** for targeted marketing campaigns.

## Step-by-step guide to set up this template

{% stepper %}
{% step %}

### Trigger – New customer sign up

This trigger activates the workflow when a user submits a Notify me form on your store (not during checkout).

{% hint style="success" %}
📝 Learn more about triggers: [Understanding workflow triggers](/xflow-app/workflows/understanding-workflow-triggers.md)
{% endhint %}

<figure><img src="/files/fab4tW1hJAAPvTugbcnA" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Send email

Send a promotional email to the customer. Make sure the email contains at least one **CTA link**.

{% hint style="success" %}

1. Enter the **email subject**.
2. Select the **email template** that you have prepared in advance.
   {% endhint %}

{% hint style="info" %}
If you don’t have an **email template** yet, check out [Create an email template](/xflow-app/email-templates/create-an-email-template.md)

Read more about the **variables** you can use in email: [Available variables in email templates](/xflow-app/email-templates/understanding-personalization-variables-in-email-templates/available-variables-in-email-templates.md)
{% endhint %}

<figure><img src="/files/8GBa4FGXOCWVPK7LuoKm" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
⚠️ Without **CTA links in your email**, the “Email clicked” event cannot be detected.
{% endhint %}
{% endstep %}

{% step %}

### Action – Wait

Wait for **2 hours** to give the customer time to open and interact with the email.

{% hint style="success" %}
📝 Learn more about actions: [Understanding workflow actions](/xflow-app/workflows/understanding-workflow-actions.md)
{% endhint %}

<figure><img src="/files/cZVDfc7m3TgWTwcgSrtu" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Condition - An event occured: Email clicked

Set the event to **Email clicked**, and select the **email template** from the first **Send email** action. Check whether the customer clicked a link in the email.

{% hint style="success" %}
📝 Learn more about conditions: [Workflow condition: An event occurred](/xflow-app/workflows/understanding-workflow-conditions/workflow-condition-an-event-occurred.md)
{% endhint %}

<figure><img src="/files/c6IUMVUtPjJOBW4NJkYM" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action – Add customer tags

Add a tag `engaged` to the customer.

{% hint style="success" %}
📝 Learn more about variables: [Understanding personalization variables in email templates](/xflow-app/email-templates/understanding-personalization-variables-in-email-templates.md)
{% endhint %}

{% hint style="warning" %}
If the customer **does not click the email**, the **workflow ends** without any changes since no action is added in the False branch.
{% endhint %}

<figure><img src="/files/eLjguWEwuhPx6PKW0Tjl" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="success" %}
By tagging customers who click promotional emails, this workflow helps you quickly identify engaged users and take action based on their interest.
{% endhint %}

{% hint style="info" %}
**🌟 Pro Tip:**

* Always include **CTA links** in your email content
* Use clear and compelling CTAs to increase click rates
* The **engaged** tag can be reused in other workflows or audience segments
  {% endhint %}

## Common use cases

The **Tag engaged customers after email click** workflow template is commonly used when:

* You want to identify customers who interact with your promotional emails.
* You want to automatically tag customers based on email engagement.
* You want to segment engaged and non-engaged customers for future campaigns.
* You want to trigger follow-up workflows only for customers who show interest.

***

#### 📩 **Need help?**

We’re here to make your XFlow experience smooth and successful.\
Our support team is always ready to assist you—no matter how big or small your question is.

<a href="https://admin.shopify.com/apps/xflow?chat=true&#x26;utm_source=foxecom&#x26;utm_medium=help_center_xflow_tag_engaged_customers_after_email_click&#x26;utm_campaign=cta_button&#x26;utm_term=chat_now" class="button primary" data-icon="comment-lines">Chat now</a> <a href="mailto:contact@help.xflow.so" class="button secondary" data-icon="envelopes">Message us</a>


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