Contact form submissions not found

You can add a contact page to your store to let customers get in touch with you.

View contact form submissions

Your contact form sends all submissions to the sender email address of your store. You can change the sender email address in the Notifications settings page of your Shopify admin.

If you want to use another email address, then you can use a free online service to create a custom contact form to embed on your contact page.

What to do if you don't receive the submissions of the contact form?

There are a few things you can do to troubleshoot the problem:

  1. Check that the sender email address you have entered in your Shopify admin settings > Notifications is correct.

  1. Check your SPAM folder to make sure the emails from the contact form are not getting marked as spam.

  2. Check your email server settings and also your hosting provider settings to see if there is any filter or restriction set that is blocking the email.

  3. Check if the same issue happens when submitting the contact form on Shopify's Default theme Dawn.

If none of these steps work, it might be a good idea to reach out to Shopify support for further assistance.

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