Megamog
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  • What is Megamog theme?
  • Changelog
  • Refund policy
  • Support policy
  • Terms of Service
  • Getting started
    • Install Megamog theme
      • Install Megamog in 1-click fast way
      • Install Megamog manually
    • Add Custom code/ CSS correctly
    • Integrate Shopify Review apps
    • Mega menu
    • Purchase code & activation
    • Update Megamog theme
    • FoxHome
  • Build for success series
    • Product page for Beauty store like Kylie Jenner 🔥
    • Landing page for Fashion store like Bremont
  • Page's global sections
    • Announcement bar
    • Age verifier pop-up
    • Header
    • Footer
    • Mobile sticky bar
  • Theme sections
    • Before/ After image slider
    • Blog posts
    • Brand list
    • Collapsible content
    • Collection spotlight
    • Collection list
    • Collection links
    • Countdown timer
    • Custom content
    • Favorite product slider
    • Featured collection
    • Featured product
    • Featured promotion
    • Featured products slider
    • Google Maps
    • Image banner
    • Image with text
    • Instagram
    • Lookbook
    • Newsletter
    • Press
    • Product tabs
    • Recently viewed products
    • Scrolling promotion
    • Slideshow
    • Testimonials
    • Video
    • Video hero
    • Banner grid
    • Multiple columns
    • Store locator
  • Theme settings
    • General settings
    • Layout settings
    • Additional pages
    • Advanced
    • Animation
    • Article card
    • Badges
    • Cart settings
    • Checkout
    • Colors & Color schemes
    • Corner radius
    • Currency format
    • GDPR settings
    • Intergrated apps
    • Integration
    • Pop-up & drawer
    • Product card
    • Product options design
    • Product options swatches
    • Social sharing
    • Search settings
    • Store contact
    • Typography
  • Collections & Products
    • Product page
      • Product template
      • Page sections
        • Breadcrumb
        • Product information
        • Product information tabs
        • Product recommedations
    • Collection page
      • Collection template
      • Collection sections
        • Collection banner
        • Product listing
  • Other pages
    • 404 page
    • Blogs
    • Blog posts
    • Cart & Checkout
    • Password
  • FAQS
    • Add a gift wrap option to my cart
    • Add custom badges to my product card
    • Add recipient fields to my gift card product
    • Add/ Remove Social icons in footer
    • Change the default product order in collection
    • Customize search results
    • Move the collection description to under the product listing
    • Remove the tax-included information in product page
    • Set up local pickup
    • Show Payment icons on the Footer
  • TROUBLESHOOTING
    • Contact form submissions not found
    • Translation apps incompatibility
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  • View contact form submissions
  • What to do if you don't receive the submissions of the contact form?
  1. TROUBLESHOOTING

Contact form submissions not found

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Last updated 3 months ago

You can add a contact page to your store to let customers get in touch with you.

View contact form submissions

Your contact form sends all submissions to the sender email address of your store. You can change the sender email address in the settings page of your Shopify admin.

If you want to use another email address, then you can use a free online service to create a custom contact form to embed on your contact page.

What to do if you don't receive the submissions of the contact form?

There are a few things you can do to troubleshoot the problem:

  1. Check that the sender email address you have entered in your Shopify admin settings > Notifications is correct.

  1. Check your SPAM folder to make sure the emails from the contact form are not getting marked as spam.

  2. Check your email server settings and also your hosting provider settings to see if there is any filter or restriction set that is blocking the email.

  3. Check if the same issue happens when submitting the contact form on Shopify's Default theme Dawn.

If none of these steps work, it might be a good idea to reach out to Shopify support for further assistance.

Notifications