Troubleshooting
Contact form submissions not found
2 min read
View contact form submissions
Your contact form sends all submissions to the sender email address of your store. You can change the sender email address in the Notifications settings page of your Shopify admin.
What to do if you don't receive the submissions of the contact form?
- Check that the sender email address you have entered in your Shopify admin settings > Notifications is correct.

- Check your SPAM folder to make sure the emails from the contact form are not getting marked as spam.
- Check your email server settings and also your hosting provider settings to see if there is any filter or restriction set that is blocking the email.
- Check if the same issue happens when submitting the contact form on Shopify's Default theme Dawn.
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