XFlow App
XFlow App
Email TemplatesEmail templates: FAQs

How the unsubscribe link works?

2 min read

An unsubscribe link is a clickable link included in your email that allows recipients to opt out of receiving future emails from you.

When a customer clicks this link, they are removed from a specific email list.

Why is it important?

Including an unsubscribe link is essential for several reasons:

  • Legal compliance (e.g., CAN-SPAM, GDPR, and other email regulations)
  • Improved deliverability by reducing spam complaints
  • Better sender reputation
  • Respecting customer preferences
  • Cleaner email lists with more engaged subscribers

Without an unsubscribe option, emails may be marked as spam, which can harm your domain reputation.

Open the email template builder

Go to the Email Template Builder, highlight the text you want to insert a link into, then click the icon in the text editor.

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Select the Unsubscribe link (global) type, then click Update.

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The unsubscribe link will now appear in your email content.

Once saved, it will automatically generate a working unsubscribe link in the email footer when sent to customers.

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When a customer clicks the unsubscribe link in your email:

  • They are redirected to a success page.
  • Their email address is automatically removed from the workflows.
  • They will no longer receive that type of email.
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