How the unsubscribe link works?
#What is an unsubscribe link?
An unsubscribe link is a clickable link included in your email that allows recipients to opt out of receiving future emails from you.
When a customer clicks this link, they are removed from a specific email list.
#Why is it important?
Including an unsubscribe link is essential for several reasons:
- Legal compliance (e.g., CAN-SPAM, GDPR, and other email regulations)
- Improved deliverability by reducing spam complaints
- Better sender reputation
- Respecting customer preferences
- Cleaner email lists with more engaged subscribers
Without an unsubscribe option, emails may be marked as spam, which can harm your domain reputation.
#How to add an unsubscribe link
#Open the email template builder
Go to the Email Template Builder, highlight the text you want to insert a link into, then click the icon in the text editor.
#Select the unsubscribe link
Select the Unsubscribe link (global) type, then click Update.
#You're all set - the unsubscribe link is now added ✨
The unsubscribe link will now appear in your email content.
Once saved, it will automatically generate a working unsubscribe link in the email footer when sent to customers.
#When customers use the unsubscribe link
When a customer clicks the unsubscribe link in your email:
- They are redirected to a success page.
- Their email address is automatically removed from the workflows.
- They will no longer receive that type of email.
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