Manage subscriptions and statuses

When a shopper clicks “Notify me when available”, XFlow automatically records their subscription data (email or phone, product variant, campaign, and timestamp).

From there, XFlow tracks the entire notification lifecycle through seven distinct statuses, giving you full visibility from sign-up to sale.

---

Where to view subscriptions and statuses

From the app dashboard, select the Subscriptions section in the sidebar.

Here, you will see all your restock subscriptions.

Click any subscriber record to see their full details:

• Customer details

• Product details

• Workflow triggered

• Timeline

Understanding subscription status

Subscription system tracks 7 status types, grouped into two main categories:

🔄 Active states (Subscriptions currently in progress)

Status	Definition	System Behavior
Pending	Waiting for product restock	XFlow monitors product inventory. Triggered by form submission.
Queued	Workflow scheduled for run	XFlow queues notifications once stock returns.
Delivered	Notification sent successfully	Delivery confirmed by provider. Workflow moves to engagement tracking.
Engaged	Customer opened or clicked notification	Tracking engagement and waiting for conversion or timeout.

✅ Final states (No further action or processing)

Status	Definition	System behavior
Converted	Customer purchased the product	Revenue attributed to the campaign.
Completed	No purchase after notification	Subscription archived for reporting only.
Cancelled	Opted out or manually removed	Subscription removed from active workflows.

How statuses update

Each status change is triggered automatically by system events or customer actions:

From → To	Trigger type	Event description
N/A → Pending	Customer action	Shopper submits form with valid product + email
Pending → Queued	System	Product restocked and campaign active
Pending → Completed	System	No restock in 90 days+
Queued → Delivered	System	Email/SMS successfully sent
Delivered → Engaged	Customer	Customer opened or clicked link
Engaged → Converted	System	Order placed matching subscription
Engaged → Completed	System	7+ days passed without purchase
Any → Cancelled	Customer/Admin	Unsubscribe or merchant deletion