# Refund Policy At FoxEcom, we strive to provide high-quality products and services. This Refund Policy outlines the terms under which refunds may or may not be granted for our products, including Shopify apps, themes, and related services. An unlimited free trial for themes and free plans for apps let you try our solutions in full. Therefore, make sure the item is right for your business before making any purchase. Our support team is willing to assist and answer any pre-sales or post-sales questions. Contact us via our live chat or by emailing . *Effective date: 21 February 2023.* ### **Items That Are Not Refundable** Given the nature of digital content, we do not offer refunds or credit on the purchase of the following items: * [Megamog theme](https://foxecom.com/products/megamog-shopify-theme?utm_source=foxecom\&utm_medium=help_center_foxecomlegal_refund_policy\&utm_campaign=anchor_text\&utm_term=megamog_theme) Shopify theme * [Zest theme](https://themes.shopify.com/themes/zest/presets/zest?utm_source=foxecom\&utm_medium=help_center_foxecomlegal_refund_policy\&utm_campaign=anchor_text\&utm_term=zest_theme) on Shopify Theme Store * [Sleek theme](https://themes.shopify.com/themes/sleek/presets/sleek?utm_source=foxecom\&utm_medium=help_center_foxecomlegal_refund_policy\&utm_campaign=anchor_text\&utm_term=sleek_theme) on Shopify Theme Store * [Hyper theme](https://themes.shopify.com/themes/hyper/presets/hyper?utm_source=foxecom\&utm_medium=help_center_foxecomlegal_refund_policy\&utm_campaign=anchor_text\&utm_term=hyper_theme) on Shopify Theme Store * [Pebble theme](https://themes.shopify.com/themes/pebble/presets/pebble?utm_source=foxecom\&utm_medium=help_center_foxecomlegal_refund_policy\&utm_campaign=anchor_text\&utm_term=pebble_theme) on Shopify Theme Store * [Foxify - Smart Page Builder app](https://apps.shopify.com/foxify-builder?utm_source=foxecom\&utm_medium=help_center_foxecomlegal_refund_policy\&utm_campaign=anchor_text\&utm_term=foxify_app) on Shopify App Store * [FoxKit AIO Upsell Cross-sell app](https://apps.shopify.com/foxkit?utm_source=foxecom\&utm_medium=help_center_foxecomlegal_refund_policy\&utm_campaign=anchor_text\&utm_term=foxkit_app) on Shopify App Store Payments for the above items are final and non-refundable due to copyright licensing. [Learn what happens if you downgrade your current app plan.](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#app-prorating-upgrades-and-downgrades) [Learn how to uninstall Foxify and cancel subscriptions.](https://docs.foxecom.com/foxify-app/about-foxify/account-and-billing/how-to-uninstall-foxify) If you are experiencing a technical issue with the item, we recommend that you contact us and seek assistance. If you believe there has been a billing error, please contact Shopify Support, as they handle all billing and payment processing. ### **Item That Is Eligible For A Refund** We may offer a refund for the following item under certain circumstances: * [Minimog theme](https://themeforest.net/item/minimog-the-high-converting-shopify-theme/33380968) on [Envato Market](https://themeforest.net/) We will assess refund requests in accordance with the [Envato Refund Policy](https://themeforest.net/page/customer_refund_policy). All refund requests are reviewed on a case-by-case basis. There is generally no obligation to provide a refund in any of the situations listed below: 1. You simply change your mind; 2. You bought the item by mistake; 3. You do not have sufficient expertise to use the item made available; 4. You ask for goodwill; or 5. Your Envato account has been suspended. To request a refund, please follow the instructions from the [Envato Help center](https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-). If your refund request is approved, it will be sent to the Envato Help Team for processing. This usually takes 3 to 5 business days to reflect on your bank statement or Envato account. ### **Account Inactivity** FoxEcom does not automatically cancel app subscriptions due to inactivity. If you no longer wish to use a FoxEcom app: * You must cancel the subscription * You must uninstall the app Failure to cancel properly will not qualify for a refund. ### **Annual Billing** Annual billing provides customers with a discount by requiring an upfront payment. Due to the nature of this discount, FoxEcom cannot extend refunds to subscriptions on annual billing. Any annual plan cannot be cancelled or closed until the next annual renewal date. ### **Accidental Upgrades** Our upgrade process includes multiple confirmation steps with clearly displayed pricing. As a result: * Upgrades are considered intentional * Refunds are not provided for accidental upgrades To avoid further charges, please downgrade or cancel your plan before the next billing cycle. ### **Additional Questions** Support provided for billing, payments, and refunds is available via email and live chat according to our [Support Policy](https://docs.foxecom.com/legal/legal/support-policy). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.foxecom.com/legal/legal/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.