# Anti-Spam & Fair Use Policy

This Anti-Spam & Fair Use Policy ("Policy") governs how merchants may use XFlow's back-in-stock subscription and email notification features. It is incorporated by reference into the [XFlow Terms of Service](https://docs.foxecom.com/xflow-app/terms-of-service). By installing or using XFlow, you agree to comply with this Policy.

## 1. Overview

XFlow allows store visitors to subscribe for a notification when an out-of-stock product becomes available again. This feature is intended solely for genuine product restock notifications to customers who have knowingly opted in. Any use of XFlow to collect, send, or trigger email communications outside of this purpose is a violation of this Policy.

## 2. Prohibited Uses

You may not use XFlow to:

* **Add subscribers without consent.** Import, manually enter, or otherwise add email addresses to a back-in-stock list without the explicit, knowing consent of the email owner.
* **Send spam or scam emails unrelated to back in stock.** XFlow emails — including subscription confirmations, updates, and any other message sent through the app — must only be used for genuine back-in-stock notifications.
* **Impersonate a brand or third party.** Create or edit product listings, images, or descriptions to impersonate a well-known brand, streaming service, financial institution, or any other third party.
* **Manufacture restocks to trigger bulk email sends.** Repeatedly toggle product inventory in a way that does not reflect genuine stock changes, for the purpose of sending mass emails to a subscriber list.
* **Send phishing, scam, or deceptive content.** This includes requesting payment or account credentials, or linking to malicious or misleading websites.
* **Send irrelevant or promotional emails to customers.** Marketing, promotional, or otherwise unrelated content sent through the back-in-stock channel is strictly prohibited.
* **Violate applicable anti-spam or data protection laws**, including CAN-SPAM, GDPR, CASL, or equivalent regulations in your recipients' jurisdictions.

## 3. Enforcement

Violation of this Policy is handled as follows:

1. **Temporary suspension (30 days).** When our system detects signs that XFlow emails (subscription, update, or otherwise) are being used to send spam or scam content unrelated to back in stock notifications, your store enters a 30-day temporary suspension. During this period:
   * Sending emails is disabled.
   * Recording new subscriptions is disabled.
   * All other app functionality remains available.
2. **Request for explanation.** You will be notified of the suspension and given the opportunity to contact support and explain the activity.
3. **Permanent ban.** If you do not contact support to request removal of the suspension within the 30-day window, or if the explanation does not resolve the issue, the temporary suspension automatically converts to a **permanent ban**. Under a permanent ban:
   * All app functionality is disabled.
   * Opening the app only displays a banner explaining that your store has been permanently banned.

For severe, unambiguous violations (e.g., confirmed brand impersonation or scam content), we reserve the right to skip the temporary suspension step and permanently ban the store immediately.

## 4. Notification and Appeals

When your store is suspended, you will see an in-app banner within XFlow, explaining:

* Why your store was suspended
* A reminder of this Policy
* A link to this Policy
* An option to contact support to explain the activity and request removal of the suspension

**You must contact support within 30 days of the suspension notice.** If we do not hear from you within this window, the suspension will automatically become permanent. If you do contact us, we will review your explanation and respond within 2–3 business days. Our decision following review is final.

## 5. Reporting Abuse

If you believe your store or customers have been targeted by abuse of the back-in-stock feature (e.g., unauthorized subscriptions, impersonation), please contact support so we can investigate.

## 6. Changes to This Policy

We may update this Policy from time to time. Continued use of XFlow after changes take effect constitutes acceptance of the updated Policy.