# How XFlow tracks and attributes recovered revenue
Recovered revenue shows how much revenue XFlow attributes to its notifications. This article explains how it is tracked, when it becomes billable, and how it affects your plan usage and fees.
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## What is recovered revenue?
**Recovered revenue (attributed revenue)** is the revenue generated from orders driven by XFlow notifications, not your store’s total revenue.
**For example:** A shopper subscribes to a Back in Stock alert → XFlow notifies them when the product is available again → they click the link in the email → they place an order.
An order is attributed to XFlow only when the shopper **clicks the link in an XFlow email notification** and then completes a purchase. Opening an email without clicking is not counted. A purchase after a click is treated as a conversion.
## When does recovered revenue become billable
XFlow always tracks recovered revenue so you can measure the value generated by the app. However, recovered revenue only becomes billable under specific conditions.
On the Free plan, you can recover your **first 5 attributed orders** at no cost. During this stage:
* XFlow continues to track recovered revenue for reporting.
* Your first **5 attributed orders** are free.
* No monthly subscription fee or usage fee is charged.
* Revenue generated on the Free plan is **never billed later**, even if you upgrade to a paid plan.
Once your store reaches the 5-order limit, your workflows assigned to active campaign are automatically are **paused** until you **upgrade to a paid plan**, meaning no emails are sent out.
When you upgrade from the Free plan to a paid plan for the first time, your **Usage tracker resets to $0**, and your 7-day free trial begins.
During the trial:
* Recovered revenue is displayed in the Usage tracker.
* No monthly subscription fee is charged.
* No usage fee is charged.
When the trial ends, your Usage tracker does **not** reset. Any recovered revenue tracked during the trial remains in the tracker and will be included when calculating future usage fees based on your selected plan.
After your first trial ends, recovered revenue becomes eligible for billing.
Your recovered revenue tracker:
* keeps the revenue accumulated during the trial;
* resets to **$0** on the **1st of every month**.
* accumulates throughout the month; and
* is used to calculate usage fees when it exceeds your plan's included revenue.
Once you're on a paid plan, XFlow compares your monthly recovered revenue with the amount included in your plan.
* If your recovered revenue stays **within your plan's included amount**, you only pay your monthly subscription fee.
* If it **exceeds your included amount**, a usage fee is charged for the additional revenue.
A usage fee applies each time you go over your plan’s included amount by up to an additional $1,000. Even going over by just $1 triggers one full usage fee charge.
How usage fees are calculated
Changing plans does **not** reset your recovered revenue during the month.
Instead:
* Your current month's recovered revenue carries over to the new plan.
* Any usage fees already charged remain unchanged.
* Future usage fees are calculated using the plan that is active when new usage milestones are reached.
If you downgrade to the Free plan, XFlow continues recording recovered revenue for reporting, but no new usage fees are generated while you're on Free. Revenue accumulated during the Free period is never billed retroactively if you upgrade again later.
Your **recovered revenue** resets only when:
* **On the 1st of every month** – a new monthly billing cycle begins.
* **When you upgrade from the Free plan to a trial plan** — your recovered revenue resets to **$0**.
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## FAQs
**When does my recovered revenue tracker reset?**
Your recovered revenue tracker resets at the beginning of each new month or when you upgrade from the Free plan to a trial plan
**What happens if a customer clicks an XFlow notification but purchases a different product?**
Yes, we will attribute the full value of an order.
**Can I monitor my recovered revenue during the month?**
Yes. The **Usage tracker** updates automatically throughout the month, so you can monitor:
* Your recovered revenue
* Your plan’s included allowance
* Any applicable usage fees
**Do cancelled or refunded orders reduce my recovered revenue?**
No. XFlow attributes recovered revenue when a qualifying order is placed through an XFlow notification.
Once an order is attributed to XFlow, it remains counted as recovered revenue even if it is later cancelled or refunded.
**What happens if a customer places multiple orders?**
Each qualifying order attributed to XFlow is counted separately towards your recovered revenue.
**If I upgrade or downgrade my plan mid-month, will my recovered revenue reset?**
No. Your recovered revenue will continue to be counted for the current month.
It only resets to $0 at the beginning of a new month or when you upgrade from the Free plan to a trial plan.
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## Related articles
Plans & Pricing
How usage fees are calculated
How to change your plan