# Custom plan for merchants migrating from FoxKit to XFlow

If you previously used FoxKit's Back in Stock feature and moved to XFlow, you may qualify for a **free custom plan** that carries over your original FoxKit email allowance — so you don't lose the benefit you already had.

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## Step 1: Which case are you in?

| Your situation                                                                                                  | You get                                                                                                    | Cost |
| --------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------- | ---- |
| Used Back in Stock for free through your Minimog theme                                                          | Minimog plan — 50 emails/month                                                                             | Free |
| Have an active paid FoxKit plan, installed FoxKit before Jan 23, 2026, and moved to XFlow on our recommendation | Custom plan matching your FoxKit tier (see table below)                                                    | Free |
| On FoxKit's Free plan, or your paid FoxKit plan is no longer active                                             | Not eligible for a custom plan — you're on XFlow's standard Free plan (order-based limit, not email-based) | Free |

Not sure which row applies to you? [Contact our support team](https://admin.shopify.com/apps/xflow?chat=true) and we'll confirm.

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## Step 2: What's included

Both the Minimog plan and the FoxKit-paid custom plan work the same way — only the monthly email allowance differs.

| Plan detail                                                   | Minimog plan                                        | Custom plan (FoxKit paid users)                                                                    |
| ------------------------------------------------------------- | --------------------------------------------------- | -------------------------------------------------------------------------------------------------- |
| Subscription fee                                              | $0/month                                            | $0/month                                                                                           |
| Usage fee                                                     | $0                                                  | $0                                                                                                 |
| Email allowance                                               | 50 emails/calendar month                            | Starter: 300 emails/month  <br />Growth: 1,000 emails /month ·<br />Enterprise: 5,000 emails/month |
| Recovered revenue limit                                       | Unlimited                                           | Unlimited                                                                                          |
| Overage fee                                                   | $0 — sending pauses when allowance is reached       | $0 — sending pauses when allowance is reached                                                      |
| Included features                                             | Locked to what you were actively using at migration | Locked to what you were actively using at migration                                                |
| Future features (SMS, WhatsApp, send-time optimization, etc.) | Not included                                        | Not included                                                                                       |

Your feature set and allowance are fixed at activation and can't be edited afterward.

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## Step 3: How to activate

Neither plan is self-serve — you can't select it from the XFlow dashboard.

1. [Contact our support team](https://admin.shopify.com/apps/xflow?chat=true) so we can verify your eligibility (Minimog license or active FoxKit paid plan).
2. We'll send you a dedicated activation link.
3. Open the link, review the plan details, and click **Approve**.

* **Minimog plan:** activation is typically immediate once verified.
* **FoxKit-paid custom plan:** verification and setup usually take around **3 business days**.

The details on the confirmation page are read-only. If anything looks incorrect, contact [contact@help.xflow.so](mailto\:contact@help.xflow.so) before approving.

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## What happens when you reach your allowance?

Once you use your full monthly allowance:

* No additional notification emails are sent.
* No overage fee is charged.
* Subscriber lists, waitlists, and back-in-stock requests continue to be collected as normal — you just won't be able to email them until sending resumes.
* Your existing campaign and subscriber data stay available.

Sending resumes automatically at the start of your next calendar month, or immediately if you upgrade to a paid plan.

You can track usage anytime from the **Usage tracker** widget in your XFlow dashboard, which shows emails sent against your allowance (it will show the true count even if it exceeds your allowance).

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## Changing your plan later

### Upgrading to a paid plan

You can upgrade to any available paid XFlow plan at any time. After upgrading:

* The new plan's features, limits, and fees apply immediately — no more monthly email cap.
* Standard usage-fee rules apply going forward.
* You may receive a 7-day trial if your store hasn't used one before.
* Your custom/Minimog plan will no longer appear as an option for your store once you leave it.

*Example: upgrading from Minimog straight to Starter carries your existing subscribers and campaigns over — nothing is lost, you just gain unlimited sending immediately.*

*Example: if you downgrade from Growth to Minimog and then upgrade to Starter again within the same month, usage fees only apply from the point you're back on a paid plan — time spent on Minimog is never billed retroactively.*

### Cancelling or moving to the standard Free plan

If you cancel your custom plan or switch to XFlow's standard Free plan:

* Your store moves to the standard Free plan and its order-based limits apply instead of an email-based one.
* Your custom email allowance and plan benefits are removed.
* The custom/Minimog plan will no longer appear as an option for your store — you'd need to re-qualify and contact support to get it reinstated.

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## Revenue tracking and usage fees

* XFlow keeps tracking attributed revenue while you're on a custom/Minimog plan, so you can review campaign performance.
* That revenue is **not billable** while the plan is active — no usage fee is charged, even at high-recovered-revenue milestones.
* Revenue milestones reached while on this plan are skipped permanently, not charged retroactively after you upgrade.
* Any usage fees charged *before* moving to a custom/Minimog plan remain valid and are non-refundable.

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## FAQ

**Do I have to pay for anything?** No, as long as you fall into one of the two eligible rows in Step 1. If you're on FoxKit's Free plan or your paid FoxKit plan has lapsed, you're on XFlow's standard Free plan instead, which has its own (order-based) limit rather than an email-based one.

**Why is my allowance different from someone else's?** Your allowance mirrors what you had on FoxKit — it's carried over, not newly assigned. That's why a Minimog user sees 50/month while a former FoxKit Growth customer sees 1,000/month.

**Can I get a higher allowance without upgrading?** No. The custom/Minimog plan allowance is fixed to match your prior FoxKit tier and can't be increased without upgrading to a standard paid XFlow plan, which removes the cap entirely.

**What if I stop being eligible later (e.g., my FoxKit plan lapses)?** Your custom plan isn't automatically revoked mid-cycle, but you should contact support if your FoxKit status changes, since future adjustments are based on current, verified eligibility.