# Scrolling promotion not working

If you or your visitors notice that videos or elements with motion (like animation effects or marquee text) aren’t playing on your live site, this could be due to the **Reduced motion** feature enabled on some devices.

## **What is reduced motion?** <a href="#what-is-reduced-motion" id="what-is-reduced-motion"></a>

Reduced Motion is an accessibility feature designed to enhance the browsing experience for individuals with disabilities or impairments by disabling motion effects like animations and videos. It’s built into various operating systems to provide a more accessible user experience.

## How to disable reduced motion? <a href="#how-to-disable-reduced-motion" id="how-to-disable-reduced-motion"></a>

Follow the steps for your specific device or operating system:

* [iPhone and iPad](https://support.apple.com/en-us/111781): `Settings` > `Accessibility` > `Motion`
* [Mac OS](https://support.apple.com/en-il/guide/mac-help/mchlc03f57a1/mac): `Settings` > `Accessibility` > `Display`
* [Windows OS](https://support.microsoft.com/en-us/office/turn-off-office-animations-9ee5c4d2-d144-4fd2-b670-22cef9fa025a): `Settings` > `Ease of Access` > `Display` > `Show animations`
* Android: `Settings` > `Accessibility` > `Remove Animations`

**Note**: On some devices, **Reduced motion** may be automatically enabled when in low battery or power-saving mode. Disabling these modes can also help restore video playback functionality.


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